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Haldimand County encourages residents to prepare for planned Hydro One outage in Caledonia area

Haldimand County encourages residents to prepare for planned Hydro One outage in Caledonia area

HALDIMAND COUNTY, ON – On Saturday, June 3, 2023, Hydro One will be replacing critical equipment at its Caledonia Transmission Station that require power to be shut off in the Caledonia area from 10 p.m. to approximately 6 a.m. on June 4.

Residents in the Caledonia area are encouraged to check Hydro One’s planned outage map to confirm whether they will be affected.

Residents affected by the outage are reminded of the following:

  • Make sure your appliances, such as the stove, are in the off position.
  • Make sure your cell phones and extended battery packs are fully charged.
  • Keep your refrigerator and freezer doors closed as much as possible. Use a cooler with ice for items you’ll need during the planned outage.
  • If you plan to use a generator, remember to use it in a dry area outdoors away from any open windows, doors and vents.
  • Use flashlights or battery-operated lanterns instead of candles. If using candles, place them in a secure holder and cover them with a glass chimney, away from children and pets.
  • Make sure your home has battery-operated smoke alarms and carbon monoxide alarms. Ensure alarms have been tested and are working.
  • Municipal water service will not be affected. For those with private water treatment systems, check on the treatment equipment once power is restored to make sure it is operational before using the water.
  • Have non-perishable foods on hand that do not require cooking (e.g. snack bars, trail mix, fruit).
  • Treat intersections with non-functioning stoplights as four-way stops.
  • Have your 72 hour emergency kit handy.

Residents within the planned outage area are also encouraged to sign up for status notifications on the Hydro One website and check the outage map for updates on restoration time.

For more information on what to do before, during and after a power outage, visit the Haldimand-Norfolk Health Unit’s website.

Need for Proper Smoke and Carbon Monoxide

The Emergency Services Division of Haldimand County would like to remind all residents of the importance of having proper smoke alarms and carbon monoxide alarms in their residences. With the tragic number of house fires and related fatalities in 2022, a key priority for Emergency Services in 2023 is stressing the importance of working smoke/CO alarms under the Fire Code. Community members are asked to be mindful of the requirements as failure to comply could lead to charges.

Provincewide, fire-related deaths have been steadily rising year after year.

  • 2019 saw 72 fire deaths
  • 2020 saw 114 fire deaths
  • 2021 saw 124 fire deaths
  • 2022 saw 133 fire deaths

The top five suspected causes of residential fires are as follows:

  • Unattended cooking
  • Overloaded or faulty wiring
  • Supplementary heating from space heaters, wood stoves, and chimneys
  • Candles
  • Careless smoking

Ontario law requires fire detection devices on every floor of a dwelling and outside all sleeping areas. Offenders can be ticked $360 or fined up to $50,000, and double that for corporations.

What to do to help avoid house fires:

  • Don’t leave the kitchen unattended, most kitchen fires are a result of distraction or leaving the oven/unattended. If you need to leave the room, ask your spouse or roommate to keep an eye on the food and keep stove and oven clean. Keeping your appliances such as your stove clean reduces the risk of a grease fire. Residents should either manually clean their appliances once it is at room temperature, or opt for the oven self-cleaning setting every few months.
  • Limit the use of extension cords and read the CSA/ESA labels on items you are using to determine the electrical load on the receptacle you are using. Especially heating devices/appliances.
  • Try to replace traditional candles with battery-operated decorative candles. If you must use a traditional candle ensure it is in a “tip” proof container or globe.
  • If you smoke, be sure to do it outside and completely extinguish the cigarette in an ashtray.

To help avoid injury or death in the event of a fire, Haldimand County Fire Department recommends the following tips.

  • “Get Out and Stay Out” – never go back inside for anything.
  • Make sure to test your alarms frequently and change the batteries twice annually.
  • Have an escape plan and practice it with your family members. It is important to have a plan set in place prior to an emergency, and allow your children to hear the alarm sounding when you test the batteries so they know what it sounds like.
  • Openly discuss with your children the importance of following the rules and safety guidelines as everyone’s lives depend on it.

If you are not sure how many alarms you need or where they should be placed, do not hesitate to reach out to your local fire department.

Haldimand County continues to roll out pedestrian crossover installation program

Haldimand County’s pedestrian crossover installation program continues to roll out across the community. Crossovers in Cayuga, Jarvis, Hagersville, Byng and Dunnville will be installed over the next month in addition to the two crossovers already in place in Dunnville and Caledonia.

Haldimand County’s first pedestrian crossover was installed in 2020 on Main St. in Dunnville between Bridge St. & Queen St. Since then, staff have worked to establish costing, location criteria and potential additional locations in consultation with members of Council.

Current crossover locations include:

DunnvilleMain St. between Bridge St. & Queen St. (September 2020)
Caledonia – Argyle St. N at Sutherland St. (September 2022)

Locations for soon-to-be installed crossovers include:

Cayuga – Talbot St. (Hwy 3) @ Thorburn St.
Jarvis – Talbot St. (Hwy 3) @ Saunders Dr.
Hagersville – Main St. (Hwy 6) @ Marathon St.
Byng – Rainham Rd. (Rd. 3) @ Port Maitland Rd. (Rd. 11)
Dunnville – George St. (Hwy 3) @ Lock St.

A pedestrian crossover differs from a pedestrian crosswalk. Crosswalks are most often located at an intersection with traffic signals, pedestrian signals or stop signs, whereas crossovers are a designated pedestrian crossing in the roadway, usually not at an intersection.

By law, drivers and cyclists must stop and yield to pedestrians wanting to cross the road and wait for them to completely reach the other side before driving through the crossover.

All crossovers throughout the county will feature signage stating ‘Stop for Pedestrians’ along with yellow flashing lights that are activated at the push of a button (by a pedestrian wanting to cross). The crossover is identified on the roadway by ladder-style pavement markings and triangle yield lines (‘sharks teeth’) on each approach, indicating where drivers and cyclists need to stop.

It is the responsibility of both drivers and pedestrians to understand and follow the rules of the road.


  • Pay attention to what’s around you and be prepared to stop for pedestrians waiting to cross the road.
  • Stop behind the marked yield line. You don’t need to stop if there is no-one waiting to cross.
  • Make eye contact with pedestrians to make sure they see you.
  • Allow the pedestrian to cross the entire width of the road before driving through the crossover
  • You may drive with caution once the road is clear, even if the lights are still flashing. Make sure you have looked to see that no-one else is wanting to cross the road.


  • Use caution.
  • Make sure the driver or cyclist has enough time to stop before you begin to cross.
  • Stand close to the curb. If the crossover has button-activated lights, press it to activate the flashing lights.
  • Hold your hand out in front of you indicating you are waiting to cross the road, making sure drivers can see you before you begin cross.
  • Look both ways and look for traffic to stop.
  • Make eye contact to make sure the driver or cyclist sees you before you step onto the road.
  • Cross when traffic has come to complete stop and you feel it’s safe.


  • When crossing, dismount, follow the rules for pedestrians and walk with your bike.
  • When riding with traffic, follow rules for drivers.

For more information on pedestrian crossovers, visit

Pedestrians using a pedestrian crossover.

Reminder to Check Your Smoke Alarms

A few days after Christmas, Hamilton had a house fire that claimed the lives of two adults and two children. That fire was completely PREVENTABLE! It is a prime example of the importance of having working smoke detectors and the need to test them regularly. Please, please check your smoke alarms!!

Haldimand County Fire Department shares important reminders ahead of Carbon Monoxide Awareness Week – November 1-7

Carbon Monoxide Awareness Week runs from November 1-7, and Haldimand County Fire Department is reminding residents of steps they can take to keep their families safe and prevent a carbon monoxide-related tragedy.

“In Ontario, more than 65% of injuries and deaths from CO occur in the home,” said Haldimand County Fire Chief Jason Gallagher. “We want to make sure everyone is safe from CO, and one of the actions you can take is getting fuel-burning appliances inspected annually by a registered contractor.”

Every household should having a working CO alarm adjacent to each sleeping area of the home if the home has a fuel-burning appliance or an attached garage. For added protection, install a carbon monoxide alarm on every storey of the home according to the manufacturer’s instructions.

What is CO?

  • CO is known as the silent killer because it is an invisible, tasteless and odourless gas that can be deadly.
  • CO is produced when fuels such as propane, gasoline, natural gas, heating oil or wood do not burn completely in fuel-burning appliances and devices such as furnaces, gas or wood fireplaces, hot water heaters, stoves, barbeques, portable fuel-burning heaters and generators and vehicles.

How to prevent CO in your home:

  • Ensure fuel-burning appliances, chimneys and vents are cleaned and inspected annually. Visit to find a registered contractor near you.
  • Check that all outside appliance vents are not blocked.
  • Gas and charcoal barbeques should only be used outside, away from all doors, windows, vents, and other building openings. Never use barbeques inside garages, even if the garage doors are open.
  • Portable fuel-burning generators should only be used outdoors in well-ventilated areas away from windows, doors, vents and other building openings.
  • Ensure all portable fuel-burning heaters are vented properly, according to the manufacturer’s instructions.
  • Never use the stove or oven to heat your home.
  • Open the flue before using a fireplace for adequate ventilation.
  • Never run a vehicle or other fueled engine or motor inside a garage, even if the garage doors are open. Always remove a vehicle from the garage immediately after starting it.

Know the symptoms of CO:

  • Exposure to CO can cause flu-like symptoms such as headaches, nausea, and dizziness, as well as confusion, drowsiness, loss of consciousness and death.
  • If your CO alarm sounds, and you or other occupants suffer from symptoms of CO poisoning, get everyone out of the home immediately. Then call 9-1-1 from outside the building.
  • If your CO alarm sounds and no one is suffering from symptoms of CO poisoning, check to see if the battery needs replacing, or if the alarm has reached its “end-of-life” before calling 9-1-1.

Know the sound of your CO alarm:

  • Your CO alarm sounds different than your smoke alarm. Test both alarms monthly and make sure everyone in your home knows the difference between the two alarm sounds.
  • Don’t be confused by the sound of your CO alarm’s low-battery warning. Follow your CO alarm manufacturer’s instructions so you know the difference between the low-battery warning, the “end-of-life” warning, and the alarm alerting you to the presence of CO in your home.

For more CO safety tips, visit the Office of the Fire Marshal and Emergency Management’s website and

Haldimand Museums’ ‘Heritage on Fire’ exhibit showcases local firefighting history for Fire Prevention Week 2022

In celebration of the 100th anniversary of Fire Prevention Week (October 9-15, 2022), Wilson MacDonald Memorial School Museum in Selkirk is featuring a special exhibit showcasing the history of firefighting in Haldimand.

The exhibit features vintage equipment, firefighting gear, photographs and trucks, and provides an opportunity for all ages to learn how firefighters connect with their communities to promote public safety.

Free fire hats and colouring books will be provided to all children as they learn about the ‘Heritage of Fire’ and all things fire-related. It will be open during Wilson MacDonald Memorial School Museum’s regular hours – Tuesday through Saturday, 10 a.m. to 4 p.m. until October 28.

Admission is free but donations will be kindly received. Calling the museum ahead at 905-776-3319 to book a tour is recommended.

In addition to this exhibit, there are many ways households can learn about the role of firefighters and steps that can be taken to keep family members safe in the event of a fire.

This year’s Fire Prevention Week theme is ‘Fire won’t wait. Plan your escape,’ and Manager of Emergency Services/Fire Chief Jason Gallagher is encouraging every household in the county to plan and practice a home fire escape.

“Everyone in your household needs to be prepared in advance so they know what to do when the smoke alarm sounds. Given that every home is different, every home fire escape plan will also be different,” said Gallagher.

“Have a plan for everyone in the home. Children, older adults, people with disabilities and pets may need assistance to wake up and get out. Make sure that someone is assigned to help them,” Gallagher added.

Shortly after Fire Prevention Week concludes, Haldimand County Fire Department will begin recruiting new volunteer firefighters for 2023. Two public information nights will be held at Fire Station No. 4 in Cayuga (11 Thorburn St. S) for individuals who wish to learn more about what it’s like to be a volunteer firefighter, as well as the recruitment process. These sessions will be held at 6 p.m. on both October 18 and November 15, 2022.

For more information about fire prevention and fire services in Haldimand County, visit

For information regarding the ‘Heritage on Fire’ exhibit or other cultural programming at Haldimand Museums, contact

Haldimand County Emergency Services joins national week of action to help 9-1-1 callers #KnowExactlyWhere in an emergency with what3words app

From October 3 to 9, Haldimand County will be taking part in the #KnowExactlyWhere safety campaign to raise awareness of the free what3words app and how it can be effectively utilized in an emergency when calling 9-1-1 from an unknown location.

In an emergency, identifying precisely where help is needed is critical to getting resources to the scene quickly, however, this can be challenging when callers are in remote or unfamiliar areas, without street addresses or on unnamed trails. In these moments, emergency services can waste precious time and resources just trying to locate the person in need of help.

What3words provides a simple way to communicate a very precise location and across Canada the technology has been successfully used for everything from reporting fires and rescuing pets, to locating critically injured snowmobilers and hikers with pinpoint accuracy.

what3words has divided the world into a grid of 10ft squares and given each square a unique combination of 3 random words: a what3words address. For example, ///hampers/thesaurus/excited will take you to the main Haldimand County Administration Building at 53 Thorburn St S., Cayuga. These three words can be provided to an emergency dispatcher when calling 911.

The app is free to download for both iOS and Android devices, and works offline, making it ideal for use in areas with an unreliable data connection, such as hiking trails and campsites. what3words can also be used via the online map at

Teams across Canada have praised what3words innovative location technology for cutting response times when it matters most. Downloading the what3words app one of the simplest actions the public can take to support busy emergency response teams, and Haldimand County Emergency Services encourages residents to familiarize themselves with the free tool.

To date, what3words is available to over 50 emergency communication centres across Canada, with a presence in eight provinces and two territories.

what3words logo

New digital sign at the Hagersville Fire/EMS station supports community engagement and information-sharing

With the installation of a new digital sign for education and information-sharing, the Hagersville Firefighters Association is continuing its long tradition of active engagement with the community and supporting local activities for the benefit of residents and visitors.

The Hagersville Emergency Services Station #2 (Fire and Paramedic) was constructed in 2017, and plays a central role in the community through its provision of essential fire and paramedic services. In 2019, the Association proposed a digital sign at the roadway as the final capital installation for the Station.

“This is a great enhancement to the Fire and EMS Station,” says local Councillor, Tony Dalimonte. “I was happy to support the digital sign project with Community Vibrancy Fund monies, as the Hagersville Firefighters Association is a hard-working volunteer group, and this new asset will allow the members to share important information with the community more quickly.”

L-R: Retired Station Captain and Project Coordinator Cary Slote, Councillor Tony Dalimonte, and Hagersville Fire Station #2 Chief Doug Fess.

Haldimand County unveils new aerial truck, donates unused medical equipment to Ukraine

On Tuesday, June 21, 2022, the county’s new, state-of-the art aerial truck made a stop out front of the Haldimand County Administration Building. Emergency Services staff provided Council with a tour of the new vehicle and showcased surplus PPE/medical supplies that will be donated to Ukraine.

The new aerial truck was custom-built for Haldimand’s specific needs and will be permanently stationed in Caledonia.

It is equipped with a 107-foot extension ladder that will allow firefighters to get on top of emergencies in more densely populated areas of west Haldimand and enhance their ability to fight fires in tall structures (including barns).

Combined with aerial trucks in Jarvis and Dunnville, the new vehicle will enable the Fire Department to respond with an aerial truck anywhere in the county within ten minutes.

In tandem with Council’s tour of the new truck, Emergency Services staff revealed some of the surplus medical equipment that is being donated to Ukraine. Staff worked to identify key supply needs and ‘matches’ with some of the county’s surplus items.

“The surplus equipment – which includes medical bags, stair chairs and spinal boards – would normally go on the auction site and generate a small profit for the County,” said Jason Gallagher, Haldimand County’s Fire Chief and Manager of Emergency Services.

“The benefit of donating these extra supplies where they’re desperately needed in Ukraine, far outweighs any revenue benefit we would receive. I am proud of our team for coordinating this initiative and know that it will make an impact,” Gallagher continued.

The new aerial truck will go into service in July and medical supplies will be shipped to Ukraine later this month.

For more information about Haldimand County Emergency Services programs and services, visit or follow along on Twitter or Instagram (@HaldEmerg).

Haldimand County Fire Department aerial truck parked out front of the County administration building with extension ladder fully extended.

Above: Haldimand County’s new aerial truck.

Below: Unused medical equipment that will be donated to Ukraine.

Unused medial equipment displayed in front of the County administration building that will be donated to Ukraine.

Collaboration Between Social Services and Community Paramedics Serves to provide Street Outreach to Vulnerable Residents

Haldimand-Norfolk Housing and Homelessness Prevention services has teamed up with the community paramedic programs in both Haldimand and Norfolk to provide street outreach and housing-related follow-up support to assist people who are experiencing homelessness. 

A new collaboration between community paramedics in both counties and specialized outreach workers reduces barriers to care faced by vulnerable, underserved, and hard-to-reach residents. The goal is to connect people to services they may require, including housing and health care.  

“We recognized this as an opportunity to be proactive and meet people where they are, making the services more accessible and responsive,” said Louise Lovell, program manager for Haldimand-Norfolk Homeless Prevention Services. “Combining a social services staff member and a community paramedic offers a wider range of services to more people.”  

Sarah Page, chief of Norfolk Paramedic Services, and Jason Gallagher, fire chief and manager of Haldimand Paramedic Services, both expressed praise for this partnership. “Expanding our community paramedicine programs to provide access across our counties to those in need of care outside our normal health care system is what we are striving to accomplish,” said Sarah Page. “Both Chief Gallagher and I recognize that this partnership with Haldimand-Norfolk Social Services highlights our regions’ ability to collaborate and find innovative solutions in rural areas for health care delivery and access to support.”

The pilot began early in 2022 and is expected to continue through the end of the year. The teams are deployed in Haldimand on Tuesdays and Norfolk on Wednesdays. Members of the general public or agencies that have clientele that might be served by a visit can call the following numbers: in Norfolk: 519-426-6170 or 519-582-3579 or in Haldimand: 905-318-6623 at Ext. 3134 and a team can be deployed.  Callers are asked to provide a specific location or a description of where they have seen people. 

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