Service impacts and facility closures: what’s open and what’s closed in modified Step 2

Haldimand County is closely monitoring the impacts of COVID-19 on the local community.

While Haldimand County has contingency plans in place for critical services (e.g. Fire/EMS, winter control, water/wastewater, Grandview Lodge), in the event of serious staff shortages, the level of service and response times for less critical services may be affected. The County appreciates the public’s understanding in this regard and will provide notice if any major impacts are anticipated.

Municipal service options

The Haldimand County Administration Building will remain open for general customer service walk-ins, however, a number of services will be offered by appointment only, effective immediately. These include, but are not limited to:

  • Planning services
  • Licensing services

Many municipal services do not require an in-person visit to the Administration Building. A list of alternate service options is available at under the ‘County Service Options‘ tab.

Members of the public can check the website for a list of service impacts or call Haldimand County Customer Service at 905-318-5932 to confirm whether they require an appointment.

Residents are encouraged to use the contact form at if they wish to reach a specific division by e-mail.

Effective Wednesday, January 5, 2022, the following changes will take effect:

  • All municipal arenas will close
  • All museums will close
  • Capacity at all library branches will be reduced to 50%

Service impacts, facility closures and capacity reductions will remain in effect until January 26, 2022, subject to trends in public health and provincial direction. Updates will be shared at as they become available.

Demolition Notice: Former Cayuga Administration Building & Museum

Haldimand County Facilities Capital & Asset Management staff wish to advise local residents that demolition of the former Haldimand County Administration and Museum & Archives buildings is currently underway.

Background: In February 2016, Haldimand County Council approved recommendations to proceed with the development of a centralized, consolidated municipal service delivery model, involving the construction of a new administration building and development of community hubs (based out of libraries) as municipal service access points. The centralized service model was selected after thorough evaluation and community consultation, which determined it as the best option for a growing, thriving Haldimand. Background information on the Haldimand County Administrative Accommodation Review process provides the decision-making rationale as it relates to the former Cayuga Administration Building.  The Haldimand County Museum & Archives was co-located with the new Cayuga Library in 2019 becoming the Cayuga Library + Heritage Centre.  Both the former administration and museum buildings are redundant to County operations and are no longer required. The intent is to repurpose the land as parkland. Additional details, including the public consultation process that has been undertaken to-date, can be found in report CDP-01-2021 Cayuga Parks Consultation Final Report.

During the demolition, parking areas around the buildings will be closed to the public. Traffic and signage controls will be in place for everyone’s safety. The walking trails through the property will remain open to the community, except when the closing of the trails is required to facilitate the demolition work.

While this demolition may cause temporary inconvenience to residents and business owners, we thank you for your patience. The goal of all projects is to enhance neighbourhoods and communities. Haldimand County is committed to minimizing disruption by communicating construction information in a timely manner and responding to resident needs and concerns. If you have questions or concerns regarding this project, please contact Ashley Schaeffer, Project Manager at or call 905-318-5932 ext. 6505.