Making Haldimand County Accessible For People with Disabilities

The Corporation of Haldimand County is committed to improving accessibility for people with disabilities in a manner that respects dignity, independence, integration and equality of opportunity.

This is in line with Haldimand County’s Mission Statement to promote the well-being of communities, and its Vision Statement to meet community needs through service improvements, staff development, integrated planning, use of technology and balanced policies.

The Accessibility Plan describes the measures that Haldimand County will take in the term of the plan to identify, remove and prevent barriers for people with disabilities who utilize the goods, services and facilities of Haldimand County.

The Plan will:

  • Describe the process by which the County will identify, remove and prevent barriers to people with disabilities
  • Review earlier efforts to remove and prevent barriers to people with disabilities
  • Review the facilities, policies, programs, practices and services in the County to identify barriers to people with disabilities
  • Describe the measures the County will take in the term of the plan to identify, remove and prevent barriers to people with disabilities.

The purpose of the Ontarians with Disabilities Act (ODA) is to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province.

The goal of the Accessibility for Ontarians with Disabilities Act (AODA) is to ensure that all Ontarians with disabilities have full access to goods, services, facilities, accommodation, employment, building structures and premises by January 1, 2025.

This goal will be achieved through the development, implementation and enforcement of provincially-set accessibility standards.

The five standards identified so far are:

  1. Customer service
  2. Transportation
  3. Information and Communications
  4. Employment
  5. Built Environment

These standards are all part of the new Integrated Accessibility Standards Regulation. The regulation sets out the requirements for each of the three standards, as well as general requirements that apply to all, such as:

  • Developing accessibility policies and plans
  • Training employees and volunteers, and
  • Considering accessibility when purchasing goods or services.

Who does the Integrated Accessibility Standards Regulation apply to?

The regulation applies to public, private, and not-for-profit businesses and organizations that:

  • Provide goods, services or facilities either directly to the public or to other businesses or organizations, and
    have at least one employee in Ontario
  • The requirements will be phased in over time between 2011 and 2021. This will give organizations the time they need to build accessibility into their regular business processes.

For more information on Accessibility Standards, please visit the Government of Ontario’s page about Accessibility laws.

The legislated Accessibility Advisory Committee is made up of county resident volunteers, one councillor and two members of staff. This committee represents, and provides practical knowledge on a wide-range of accessibility and disability concerns including: physical, visual, hearing impairment, intellectual, mental health, senior’s issues and communication.

Request Document(s) in Accessible Format

  • This field is for validation purposes and should be left unchanged.

Compliance Form for Contractors

Under the Standard, Haldimand County must, by January 1, 2010, have trained contractors and goods & service providers (herein referred to as Contractors) who interact with the public or other third parties on the County’s behalf. Contractors are fully responsible for providing Accessible Customer Service training to all of their staff who provide these services. A Contractor representative with delegated authority must return a signed Compliance Form for Contractors to the designated County contact prior to the initiation of any contracted works.

To assist Contractors in training their staff, Haldimand County has developed Accessible Customer Service for Contractors, which is a training document for Contractors and Goods & Service Providers.