Water and Wastewater Information

Current water restriction level:  Level 1 – Careful use

The Water & Wastewater division of Haldimand County manages the municipal water treatment and distribution system and the collection and treatment of wastewater to ensure access to clean, safe drinking water and the proper treatment of wastewater.

Report an Emergency

To report a water and/or wastewater emergency (such as a broken watermain, plugged sewer or damaged hydrant), please call:

Monday to Friday 8:30 a.m. to 4:30 p.m., please call Haldimand County at 905-318-5932

All other times (including Statutory Holidays), please call our answering service at 1-888-849-7345

Notice to Caledonia and Cayuga Residents

As of November 2018, the City of Hamilton will begin adding orthophosphate into the municipal drinking water system as part of their Corrosion Control Program .

Locates and Sewer Safety Inspections (SSI)

To arrange for a locate or a Sewer Safety Inspection (SSI), please call Ontario One Call at 1-800-400-2255.

Please note: all plugged sewer calls will require a SSI to be done to rule out a potential cross bore situation before County staff will attend a plugged sewer call.  There is no charge for the SSI.

Cross bores are natural gas pipes that have been inadvertently installed through a sewer or septic pipe.  Cross bores pose a danger, which is why Union Gas has implemented the Utility Cross Bore Safety Program.

Bulk Water Depots

Bulk Water Depots

To find information on setting up a bulk water account, depot locations and instructions on how-to-operate the depots.

Drinking Water

Drinking Water

To find information on the County’s water system including water quality reports, water restrictions and water use by-law.

Wastewater

Wastewater

To find information on the County’s wastewater system including the sewer use by-law, septic disposal and tips on keeping the wastewater drains in your home running smoothly.

Backflow Prevention

Backflow Prevention

To find information on the new backflow prevention program including what is backflow, documents and guides.

Water and Wastewater crews at work

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