Haldimand County reminds residents and business owners of COVID-19 information portal, key contacts

In recognition of the rapidly changing rules relating to business operations and public spaces during the COVID-19 emergency and to assist the community in obtaining important information, Haldimand County is reminding community stakeholders where to obtain the most accurate, up-to-date COVID-19 information and who to contact for specific enquiries and guidance.

The County’s COVID-19 information web page – HaldimandCounty.ca/covid-19 provides detailed local information, key contacts and links to helpful resources from provincial and federal healthcare authorities.

Information & key contacts for business owners

Business owners who have questions about the Province’s list of essential services and if/how their business can operate during the pandemic will find a number of helpful links at HaldimandCounty.ca/covid-19 under the ‘Resources for Business’ tab. Links to the Province’s list of essential services and safety guidelines for business operations (by sector) are among the resources provided. Business owners with specific questions are encouraged to contact:

Province of Ontario’s Business Information Hotline – 1-888-444-3659
Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. –
5:00 p.m.

Haldimand-Norfolk Health Unit Environmental Health Team Hotline
For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal
service settings, child care centers or workplaces (non-healthcare setting), you may also call the
HNHU’s Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30 a.m. to 4:30 p.m.)

Information & key contacts for community members

Residents who have questions about municipal services, including facility/amenity closures, use of parks and trails, program cancellations, etc. will find current information at HaldimandCounty.ca/covid-19. A number of resources including stay-at-home activities, employment assistance and supports for housebound individuals (e.g. food or essential item delivery) are also available on this page. Residents with public health-related questions are encouraged to contact:

Haldimand-Norfolk Health Unit COVID-19 Hotline
     For general enquiries regarding COVID-19, please call the HNHU’s COVID-19 Hotline at 519-426-
6170 ext. 9999. Mon-Fri, 8:30 a.m. to 4:30 p.m.

Residents with questions related to municipal services, facilities/amenities are encouraged to contact:

Haldimand County customer service
     For general enquiries regarding municipal services, facilities/amenities, programs or related
matters, contact Haldimand County at 905-318-5932 or info@haldimandcounty.on.ca Mon-Fri, 8:30
a.m. to 4:30 p.m.

Haldimand County Scales Back Workforce In Response To COVID-19

In response to extended closures and the suspension of non-essential services by the Province of Ontario, Haldimand County has made the difficult decision to temporarily put a number of casual, part-time and full time employees affected by service and facility closures on a Declared Emergency Leave of Absence.

Since the declaration of the COVID-19 Emergency the County has closed all public libraries, parks and recreation facilities, museums, community halls and has reduced other services to promote social distancing.

“We have wonderful and committed  employees who care very much about their community,” said Craig Manley, Haldimand County’s Chief Administrative Officer. “This is an action we had hoped we would not have to take but unfortunately one we needed to as COVID-19 continues to affect our community and some of the services we’re able to deliver.”

The emergency leave affects approximately 107 employees who deliver recreation programs, library & cultural services, economic development services, some facilities maintenance staff, some administrative support functions, part-time staff and others. Essential and critical services relating to roads operations, water and wastewater services, garbage and recycling, critical maintenance and repair, by-law and permits, emergency services, Grandview Lodge and essential supporting functions continue to be provided.

Some functions such as building maintenance and outside park maintenance will continue on a limited basis and will be restricted to essential minimum levels until the emergency is over. Where possible, staff have been redeployed to other functions to respond to the COVID-19 emergency.

The County is supporting staff affected by the temporary emergency leave including continuing eligible benefits, ensuring they have the resources they need to access government support services including the Canada Emergency Response Benefit, and/or employment insurance benefits.

The County has been taking a tiered approach in its response to COVID-19, which includes evaluating the implications of Provincial Emergency Orders and information provided by Health Officials in terms of the likely duration of the emergency. Like other municipalities facing extended closures and cancellations, the County is adapting to ensure the safety of its workforce and the continued delivery of critical community services.

“The County will continue to provide the critical and essential services our community relies on every day as we continue responding to this unprecedented situation,” noted Manley.

“The decision to reduce our staffing levels was an extremely challenging one. We’ve made extended efforts to keep all staff at work for as long as possible, but under these extraordinary circumstances, have had to make some difficult decisions that are in line with a new economic reality. Our commitment to providing high quality services to the community remains unchanged in this emergency, and I look forward to welcoming staff back once COVID-19 is no longer a threat to public health & safety,” said Haldimand County Mayor Ken Hewitt.

Haldimand County Economic Development & Tourism division offering support, resources to Local businesses affected by COVID-19

Small and medium-sized businesses are the backbone of the local economy, and it’s safe to say that the COVID-19 pandemic has affected your business. We know that for business this is a difficult time, the information you need to run your business changes rapidly, and it can be hard to keep track and make sense of it all. Local businesses are facing immediate challenges, or closures, and are worrying about how the situation will continue to evolve. During these critical times, it’s important to slow down, be thoughtful and proceed with a plan that is going to stabilize your business in the long-term. Amid this uncertainty, we want to be clear. We are here to support you.

“Business owners are having to navigate a very uncertain future right now and it’s not a one size fits all impact on local business,” said Haldimand County Mayor Ken Hewitt. “As efforts ramp up to keep COVID-19 from spreading, industry works to achieve business continuity while focusing on the health and safety of their employees. It’s no simple task.  As we collectively work through this challenging period together, we would like to emphasize that the Economic Development and Tourism Division in Haldimand County continue to be available via phone and email to discuss how ongoing Provincial and Federal announcements may apply to your individual business situation.”

In order to relieve some of the pressure on small businesses, we are gathering the information you need about government services and support in Ontario and putting them in one convenient location. Information is updated daily on the BusinessHaldimand.ca Covid-19 Business Information & Resources page, and is aimed at highlighting resources that may apply to businesses and key sectors in our community. Additionally the Economic Development & Tourism Newsletter, provides key updates direct to your inbox, to sign up visit www.haldimandcounty.ca/economic-development-news/.

Haldimand County’s Economic Development and Tourism Division continues to work collaboratively with industry associations, provincial governments, and local businesses to provide input, inform discussions and collect information that can assist business owners in rural communities through these difficult times.  We are calling on all local businesses to provide us insights into how the situation has directly impacted your operations. The survey can be found at https://www.surveymonkey.com/r/BFZT9P7 and its responses will be used to detail the impacts that COVID-19 is having on our local business community. The survey will continue to be circulated every few weeks to gain insight into the longer-term impacts.

Even during these challenging times, local businesses in Haldimand County are continually showing their resilience. Finding ways to support those in need in our communities, re-tooling to produce much needed supplies, and engaging their customers in new and innovative ways. If your business is one of those companies that has been able to introduce modifications to your operations that keep you safely open, a new product/service you have created to continue operating your business, or your operation is helping support the needs of the medical community, we want to hear from you. Send your good news to opportunity@haldimandcounty.on.ca so we can share the good work you are doing with our community.

For those who live in our community, we encourage you to consider ways to support our local small businesses, purchase products online, share their special offers, and help them boost their online reach. Remember to stay home, wash your hands and support local whenever you can!

Economic Development and Tourism staff are available to provide you with ongoing support, advice and resources – contact us by phone 905-318-5932 or email opportunity@haldimandcounty.on.ca.

Haldimand County Council acts to reduce charges during public health emergency

The COVID-19 emergency and the unprecedented efforts of all levels of government, businesses and citizens to respond to it are having real impacts on Haldimand County residents and businesses in terms of income, employment, quality of life and convenience. In an effort to reduce the financial burden and inconvenience imposed on Haldimand residents and businesses as a result of implementing the directions of public health officials to try to reduce the spread of the COVID-19 virus, Haldimand County has put in place measures to mitigate service fees and charges.

Effective immediately and on a go forward basis, Haldimand County Council has directed that for those unable to meet the March 31 and May 29 tax installment deadlines, the County will waive the penalty charge associated with late payment.  As such citizens and businesses have increased flexibility to defer the payment of property taxes until August 1, 2020 without penalty.


Statement from the Mayor & Council – March 19, 2020

In these unprecedented times people come together, governments come together, countries come together. The efforts that have been seen from leaders, from the business community, to the countless donations and help from the very many unselfish people around us is a true testament that when pushed, we roll up our sleeves and find ways to help each other back to the lives we all deserve to enjoy.

COVID-19 is having a real impact on the lives of Canadians beyond health related matters.  It is affecting incomes, employment and quality of life.  In response we are seeing higher level governments putting together substantial monetary packages to help lessen the burden on citizens and businesses that are following the advice of health officials.  We eagerly await announcements on how that money will reach those in need. The long-term economic and social impacts that COVID-19 will have on our daily lives is still difficult to determine, however, all financial supports announced to date have been to only address the immediate massive hole in our local economies. I have never seen governments move as fast as they have in the past two weeks and in such a non-partisan fashion to ensure necessary supports will be provided.

In an effort to play an active role in helping our County citizens and business that are facing  economic challenges given these unprecedented circumstances, Council and I have directed staff to waive the interest costs and any fees attached to the next two property tax instalments, March 31 and May 29.  Haldimand County property owners can pay their taxes at their own discretion up until August 1st without penalty.  We hope that this will provide you with the flexibility to manage your day to day to finances and afford you the time you may require.

In Haldimand, we will soon be finalizing our tax-supported operating budget. Council has directed staff to carefully review the 2020 budget so that is sensitive and responsive to these strange times we are living in.  Over the past several years, staff have worked diligently to ensure our financial position is strong and ready for unforeseen challenges. For this reason, we are ready to respond.

I want to assure you that both staff and Council have been working to protect your interests, to ensure that the quality services you are accustomed to continue, and that our frontline EMS staff are fully equipped with all the resources needed to meet your needs.

I would like to take this time to acknowledge those within the Haldimand-Norfolk Health & Social Services, the H-N Health Unit and our first responders for their leadership in helping Council manage our response to the COVID-19 virus. On behalf of the County and Council, we sincerely thank you for being there in times of need, never more so demonstrated than today.


Mayor Ken Hewitt

Haldimand County Council

Stewart Patterson

John Metcalfe

Dan Lawrence

Tony Dalimonte

Rob Shirton

Bernie Corbett


Haldimand County announces closure of administration building, additional COVID-19 response measures

In an effort to minimize the spread of COVID19 and to protect County staff and the public, the Haldimand County Administration Building will be closed for in-person service until further notice as of March 18, 2020. While there are currently NO reported cases of COVID19 in Haldimand, the County – in partnership with the Haldimand-Norfolk Health Unit and in alignment with Federal and Provincial actions – is taking a proactive approach to ‘flattening the curve’.

While the Haldimand County Administration Building is closed to the public, staff will continue to be available to assist residents by phone or email during regular hours (Mon-Fri, 8:30am to 4:30pm). Alternate municipal service options are available that do not require in-person visits. Residents are encouraged to contact the County at 905-318-5932 or info@haldimandcounty.on.ca with all enquiries. A list of alternate service options is available at HaldimandCounty.ca/covid-19/.

“We’re working closely with the Haldimand-Norfolk Health Unit and taking all steps necessary to prevent COVID-19 from becoming an issue in the community. It’s extremely important that we remain calm, follow directions from healthcare authorities and support one another during this time. The main goal right now is to prevent community spread, and the best way to do that is to stay home. There are over 20,000 vulnerable people over the age of 70 in Haldimand & Norfolk counties and we have a shared duty to protect them,” said Haldimand County Mayor Ken Hewitt.

“In this light, following recommendations from the Province’s Chief Medical Officer of Health, we have made some adjustments to day-to-day operations to protect staff and residents, while still providing essential services to the community,” Hewitt added. “Council recognizes that there will be economic hardships associated with the unfolding of the COVID-19 situation and we will do everything in our power to provide assistance to local businesses & residents. As we approach the operating budget and apply any County financial policies during this pandemic, we’ll look at all options possible to lessen economic impacts and provide support.”

Updates related to COVID19 will be shared by Haldimand County and its healthcare partners as it becomes available. Residents are encouraged to educate themselves about COVID19 & follow the Health Unit’s recommendations to help prevent the spread of viruses:

  • if you develop symptoms of illness that you think are related to COVID-19, contact your primary care provider or call the Haldimand-Norfolk Health Unit Hotline at 519-426-6170 ext. 9999 (Mon-Fri, 8:30am to 4:30pm). Your primary care provider or Health Unit staff will provide guidance and, if necessary, arrange for screening in coordination with the Haldimand-Norfolk Health Unit. Unless your situation is critical, please do not visit the emergency department.
  • stay home if possible
  • wash your hands often with soap and water;
  • avoid close contact with people who are sick;
  • if you have to leave the house for an essential activity (e.g: to acquire food/necessary supplies) try to stay at least 6 feet away from others
  • cover your mouth and nose when you cough or sneeze; if you don’t have a tissue, sneeze or cough into your sleeve or arm;
  • avoid touching your face, eyes and mouth to prevent illness;
  • clean and disinfect frequently touched objects and surfaces.

Residents looking to stay informed regarding the COVID19 pandemic can do so by logging onto the HaldimandNorfolk Health Unit website. A page (https://hnhu.org/healthtopic/coronavirus
) has been specifically dedicated to the virus and includes material on who is at risk, how to protect your family, what to do if you feel ill, and what precautions to take if you’ve travelled outside of Canada. The site also contains key contact information and links to updates on the current situation at the global, national and provincial level.

All Haldimand County facility closures, program cancellations, meeting postponement & visitation restriction information is available at HaldimandCounty.ca/covid19/ & will be updated regularly.

Provincial Offences Court Suspended Until April 3

The Ontario Courts of Justice and the Ministry of the Attorney General have announced the suspension of all Provincial Offences Act (POA) court matters until Friday, April 3, 2020 amid COVID-19 concerns. Provincial Offences Act matters scheduled between Monday, March 16 through Friday, April 3, 2020 will be adjourned. Parties and witnesses do not need to attend court. Notice of new court dates will be sent by mail to addresses on file with the court.

At this time, Haldimand County’s POA administration office – located within the new Haldimand County Administration Building – will remain open for enquiries, however, members of the public are asked to refrain from visiting if they have symptoms of illness. Anyone who requires POA-related assistance may also contact poa@haldimandcounty.on.ca or call 905-772-3327 to speak with staff.

Updates related to COVID-19 will be shared by Haldimand County and its healthcare partners as it becomes available. Residents are encouraged to educate themselves about COVID-19 & follow the Health Unit’s recommendations to help prevent the spread of viruses:

– wash your hands often with soap and water;

– avoid close contact with people who are sick;

– cover your mouth and nose when you cough or sneeze; if you don’t have a tissue, sneeze or cough into your sleeve or arm;

– avoid touching your face, eyes and mouth to prevent illness;

– clean and disinfect frequently touched objects and surfaces.

Residents looking to stay informed regarding the coronavirus (COVID-19) pandemic can do so by logging onto the Haldimand-Norfolk Health Unit website. A page (https://hnhu.org/health-topic/coronavirus-covid-19/) has been specifically dedicated to the virus and includes material on who is at risk, how to protect your family, what to do if you feel ill, and what precautions to take if you’ve travelled outside of Canada. The site also contains key contact information and links to updates on the current situation at the global, national and provincial level.

All Haldimand County facility closures, program cancellations, meeting postponement & visitation restriction information is available at HaldimandCounty.ca/covid-19/ & will be updated regularly.

Last Call For Nominations – Haldimand County Business Excellence Awards

Haldimand County’s Business Excellence Awards are held annually to recognize exceptional local businesses. Nominations will be accepted until Friday, February 14, 2020, and residents are encouraged to submit their nomination packages in full prior to this date.

The winners of the 2019 Business Excellence Awards will be announced at the annual Business Excellence Awards Breakfast. The breakfast event will be held on Wednesday, April 8 at the Fisherville Community Centre beginning at 7:30 am. Winners will be announced in each of the following categories:

  • Agri-business
  • Business – over 10 employees
  • Business – 10 employees and under
  • Not-for-profit
  • Tourism
  • NEW – Real Potential Award – Recognizes outstanding young entrepreneurs and new businesses that have been in business for under 3 years. Sponsored by the Grand Erie Business Centre.

“The Business Excellence Awards are a great opportunity to come together, network and celebrate Haldimand County businesses,” explained Lidy Romanuk, Manager of Haldimand County’s Economic Development and Tourism Division.

Nomination forms can be found at BusinessHaldimand.ca and submitted online or in-person at any County office.

All business owners and business organizations across Haldimand are invited to attend the Business Excellence Awards Breakfast. There is no cost to attend, but attendees are required to RSVP. Members of the business community interested in attending may RSVP online at BusinessHaldimand.ca, by calling 905-318-5932 ext. 6331 or by e-mailing opportunity@haldimandcounty.on.ca.

Haldimand County Now Accepting Nominations For Business Excellence Awards

On Wednesday, April 8, 2020 Haldimand County will host its annual Business Excellence Awards breakfast. The Mayor and Council invite residents, local business owners, representatives from Chambers of Commerce, Business Improvement Areas, and business organizations across the county to submit nominations recognizing outstanding local business achievements in 2019.

Nominations for outstanding business achievements are now being accepted in the following categories:

  • Agri-business Award – Recognizes a business that is connected to the agricultural sector or the supply chain;
  • Business Award – Presented to 2 businesses that can demonstrate growth, excellence and innovation. Awarded to one company with more than 10 employees and one company with 10 employees or less;
  • Tourism Business Award – Recognizes businesses that provide tourism experiences and promote Haldimand County as a tourism destination;
  • Real Potential Award – Recognizes outstanding young entrepreneurs and new businesses that have been in business for under 3 years;
  • Not–for-Profit Award – Recognizes outstanding leadership and organizational excellence in a registered not-for-profit or charity.

“The Business Excellence Awards are an opportunity to recognize the outstanding achievements and the positive growth made by businesses in our community.” explained Lidy Romanuk, Manager of Haldimand County’s Economic Development and Tourism Division.

Individuals or organizations interested in nominating a local business are invited to do so by February 14, 2020. Nomination forms and award guidelines can be picked up at all Haldimand County offices, libraries or accessed online at BusinessHaldimand.ca. For more information please call 905-318-5932 ext. 6331.

Haldimand County Launching New Online E-Bidding System September 3

Haldimand County is making the switch to an online e-bidding system on September 3, 2019. The new system simplifies the procurement process for vendors and contractors and makes it easy to receive bid opportunities, addenda notifications, site meeting reminders, bid results & more.

The new system – called bids&tenders – provides vendors with a number of online, self-serve options. With the launch of the new system, tenders, proposals & prequalifications will be posted and available exclusively on bids&tenders free of charge. The bids&tenders system provides a custom vendor dashboard that displays all active and relevant opportunities.

At this time, there will be no change to the actual bid document submission process.

Haldimand County is offering two training sessions for vendors, with hands-on demonstrations and account setup assistance. Interested parties are asked to bring their own device (phone, tablet, laptop, etc). Vendors may choose from one of the following drop-in training sessions:

Date: Wednesday, August 21, 2019
Time: 1p.m. OR 6p.m.
Location: Haldimand County Fire Station 4 (11 Thorburn Street, Cayuga ON N0A 1E0)

The training sessions are optional and geared towards vendors who wish to learn more about bids&tenders features or require help setting up their account. There is no cost to attend and no RSVP is required. Anyone seeking further information about the bids&tenders system or Haldimand County procurement practices may e-mail purchasing@haldimandcounty.on.ca.

Haldimand County Business Excellence Award Winners Announced

On Wednesday, April 10, Haldimand County’s business community gathered at the Fisherville District Lions Community Centre to attend the eleventh annual Business Excellence Awards. This year, the awards breakfast and networking session drew over 100 business owners.

The annual Business Excellence Awards Breakfast provides an opportunity for Council to connect with and thank Haldimand County business owners for all they do to make Haldimand County a great place to live. During the early morning gathering, Mayor Ken Hewitt addressed those in attendance and thanked business owners for providing good quality jobs to Haldimand County residents and supporting the community in so many ways. Mayor Hewitt also spoke of the momentum the business community continues to build, and how their efforts are contributing to Haldimand County’s overall prosperity.

The event also highlighted and celebrated the Business Excellence Award nominees and winners. 23 companies were nominated this year for outstanding business achievements. “Haldimand County is very fortunate to have a successful business community and it was no surprise that we received so many outstanding nominations,” stated Mayor Ken Hewitt. “Council would like to congratulate both nominees and recipients and thank them for their contributions to the community,” he added.

Business Excellence Award Nominees:

Caledonia Business Improvement Area

Christa by Design

Chuck & Peter Hogeterp – Sales Representatives RE/MAX Escarpment Realty Inc.

Confident Temps Dental Placement Agency Inc.

Debb’s Cuisine on Queen

Dunnville Hospital & Healthcare Foundation

Erie Mutual Insurance Company

Fisherville Hotel & Tavern

Flyers Bakery and Café Inc.

G’s Hairstyling

Ideal Roofing Plus

Julia’s Bistro & Catering

K9 Fun Zone

LVW Creative Barracks

My Sweet Sweet World

Personal Care Clinic

Pine Ridge Gardens

Purple Haven Lavender Farm

The Cabin Wellness Clinic

The New You Salon and Spa

The Reeve Bed and Breakfast

Toronto Motorsports Park

U Save Lawn Services

2018 Business Excellence Award Winners

Agri-Business Award Winner

Pine Ridge Gardens – Pine Ridge Gardens grows quality greenhouse flowers year round in Dunnville. Their flowers are sent to many major centres in Canada and the United States including New York, Boston, Chicago, Toronto and various locations in Eastern Canada. In the past three years the company has increased its crop growth by 40%, while simultaneously lowering their carbon footprint.

Business Award Winner (10 employees and under)

Confident Temps Dental Placement Agency Inc. – Since 2002 Confident Temps Dental Placement Agency Inc. in Cayuga has been providing a customized friendly, caring and confidential approach towards filling dental staffing needs. The agency provides temporary and permanent staff for dental offices, while also providing job opportunities for many dental hygienists, dental assistants and dental receptionists who want to supplement their income.

Business Award Winner (Over 10 employees)

Erie Mutual Insurance Company – Erie Mutual Insurance Company in Dunnville was founded in 1871 and originally formed on the strong roots of the farming community in Haldimand County. Farmers helping farmers. Today, they continue to grow and build on the value of providing insurance protection that exceeds their members’ expectations with a customer experience unsurpassed in the insurance industry.

Not-For-Profit Award

Dunnville Hospital & Healthcare Foundation – The Dunnville Hospital & Healthcare Foundation, established in 1974, has continuously raised funds through the tremendous support of their generous donors, to take care of the hospital and other health care institution needs in Haldimand County. Currently, 15 members of the community reside on the Board of Directors that govern the Foundation and accept the challenge to raise the bar higher in support of the Hospital.

Tourism Business Award

Toronto Motorsports Park – Toronto Motorsports Park in Cayuga is a multi-purpose motorsports facility and has been the home of Drag Racing since the 50’s. In 2003 TMP expanded, adding a road course circuit to their drag strip making them the only facility of it’s kind in Eastern Canada. Since then, they have further expanded their offering to include major events, weekly race programs, training sessions, an exotic car and drag race experience and corporate outings.

Mayor’s Award of Distinction

Chuck & Peter Hogeterp – Sales Representatives, RE/MAX Escarpment Realty Inc. – Peter & Chuck Hogeterp own a personal Real Estate business that operates under the Remax Escarpment Realty Inc Hamilton umbrella, but is based out of Cayuga. The pair have been in the Real Estate business since 2002, while focusing initially on Haldimand they have since expanded their business into neighbouring counties and cities, all the while supporting countless Haldimand County charities, initiatives and organizations.

Youth Entrepreneur Award

LVW Creative Barracks – LVW Creative Barracks in Dunnville has been attracting regional artists to Haldimand County since 2015.  They are known for partnering with local Haldimand businesses and organizations to offer artistic and experiential events truly unique to the community.  Operating as a social enterprise, they focus on positive social and environmental impacts, creating a safe and welcoming community space in downtown Dunnville.