Haldimand County Paramedic Services has been informed that the third-party platform it uses to record patient data has been taken offline in response to a potential cybersecurity incident. This situation is currently impacting many paramedic services across Ontario.
This service interruption does not affect the paramedics services ability to respond to 9-1-1 emergency calls. There is also no evidence thus far that any confidential information, including personal health information of patients under the care of Haldimand County Paramedic Services, has been compromised.
The third-party platform is operated by ESO, which moved immediately to take the system offline at the first sign of unauthorized access.
ESO is working with appropriate authorities and cybersecurity experts to resolve the matter.
Updates will be shared as they become available.