All municipalities in Ontario are held accountable to the Maintenance Standards (MMS) – “Minimum Maintenance Standards. The MMS outline the maintenance standards for municipal highways and roadways in Ontario including patrolling, salting, clearing snow and pothole repair. The MMS also classifies roadways via the volume of traffic. The County is aligned with the current legal standards such as:
- Potholes on high-volume roads (main arteries) are repaired more quickly than lower volume roads (side streets)
- On high-volume roads, the County repairs potholes within four (4) days from the date the pothole is reported
- On lower volume roads, the County has 30 days to repair potholes from the date the pothole is reported
- Highway 3 and Highway 6 are under the jurisdiction of the Ministry of Transportation (MTO) and Haldimand County cannot respond to damages that occurred on these roads. See the Ministry of Transportation for further details
The County identifies potholes through regular patrols and as well as notifications made by the public. If you see a pothole on a County street, please contact Haldimand County by telephone (905-318-5932) or in person during business hours (8:30 a.m. to 4:30 p.m.) or you can report it online*.
*Please note: by reporting a pothole online or by phone, you are not submitting a claim.
If you have read the above information and wish to pursue a claim against the County, please use the button below.
For information on the process once a claim has been submitted see: Process once a claim has been submitted.