Claims Process

The following outlines the process once a claim has been received by the County.

• Claims are reviewed to determine who has custody of the loss location – another party, a contractor or the County. If the jurisdiction falls to another party (i.e., the MTO on Highway 6), the claimant will be notified. If jurisdiction falls to that of a contractor, the process will follow the Contractor Claims Process
• An independent Claims Adjuster may be assigned.
• Acknowledgement of receipt of the claim by Haldimand County, a contractor or an independent adjuster will be issued to the Claimant.
• If acknowledged by Haldimand County or an independent adjuster, a claim number will be assigned. Please reference this number anytime you are inquiring about the matter.
• An investigation will commence which may include seeking more information from the Claimant by email, phone, or in person. The purpose of the investigation is to confirm whether the County would be legally liable for the incident.
• If it is determined that the County is legally liable, negotiations of settlement will commence, an offer of settlement will be issued and a Full and Final release is required to be signed by the Claimant.
• If it is determined that the County was not negligent, the claim is denied along with an explanation of the reason for denial.
• If you are not satisfied, your next steps would be to look at proceeding with legal action against the County.