In February 2016, Haldimand County Council approved recommendations to proceed with the development of a centralized, consolidated municipal service delivery model, involving the construction of a new administration building & development of community hubs (based out of libraries) as municipal service access points. The centralized service model was selected after thorough evaluation and community consultation, which determined it as the best option for a growing, thriving Haldimand.
The building and service delivery model was designed to focus on enhancing customer service, maximizing administrative and operational efficiencies and ensuring long-term cost effectiveness.
