The Customer Experience and Communications division is responsible for:
- Customer service
- Corporate communications
- Public relations
- Citizen engagement
- Open Government
- Licensing
- Civil marriage ceremonies
- Accessibility
Haldimand County is governed by an elected Council with the Chief Administrative Officer as the head of administration, supported by six General Managers responsible for specific Haldimand County departments.
Chief Administrative Officer: Cathy Case
The Chief Administrative Officer (CAO) is the most senior official in Haldimand County's administrative structure. The role is appointed by the Mayor. The CAO works closely with Council to provide advice, manage the general administration and operations of the municipality and ensure Council priorities are achieved.
The CAO also oversees major Haldimand County projects and priorities, ensures the implementation of Council-approved policies and programs, and leads advocacy and government relations efforts.
The CAO also provides direct oversight for:
Customer Experience and Communications
The Customer Experience and Communications division is responsible for:
The Human Resources division is responsible for:
Innovation and Technology Services
The Innovation and Technology Services is responsible for:
The Legal and Support Services division is responsible for:
General Manager: Scott Luey
The Community Safety and Wellness Department provides services that enhance community quality of life through resident-centric programming and care.
The general manager also serves as the liaison to Haldimand County Public Library.
Community Partnerships and Programming
The Community Partnerships and Programming division is responsible for:
Grandview Lodge is Haldimand's long-term care home providing services for:
The Emergency Services division ensures the safety of Haldimand residents through:
Economic Development and Tourism
The Economic Development and Tourism division is responsible for:
The Planning and Development division is responsible for:
Building and Municipal Enforcement
The Building and Municipal Enforcement division is responsible for:
Chief Financial Officer (CFO): Mark Merritt
The Financial Services department ensures the fiscal stewardship of Haldimand County through strategic financial oversight and investments.
The CFO is also responsible for cost-effectiveness reviews, financial strategy and investments.
The Finance division is responsible for:
Intergovernmental service contracts
The CFO also oversees contracts for intergovernmental services such as policing, the Board of Health, and housing.
The Roads Operations division is responsible for:
The Environmental Operations division is responsible for:
The Fleet Operations division is responsible for:
Facilities, Parks, Cemeteries and Forestry Operations
The Facilities, Parks, Cemeteries and Forestry Operations division is responsible for:
Facilities Capital and Asset Management
The Facilities Capital and Asset Management division is responsible for:
The Engineering Services division is responsible for:
Water and Wastewater Engineering
The Water and Wastewater Engineering division is responsible for:
Contact Us
Haldimand County
53 Thorburn Street South
Cayuga, Ontario
Canada, N0A 1E0
Phone: 905-318-5932
After hours (Road, Sewer, Water or Park & Public Facilities Emergencies): 1-888-849-7345
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