Potential Canada Post labour disruption: delays possible

Canada Post and its employee union, the Canadian Union of Postal Workers (CUPW), are currently negotiating a new agreement.

As of May 23, 2025, Canada Post remains in operation but with an overtime ban in place. While not a full labour disruption at this time, service delays may be possible. If mailing any payments or important documents, please account for potential delays. 

To best avoid any delays or interruptions, consider alternate delivery and contact methods such as online payments, e-mail and phone correspondence, or visiting the administration building in Cayuga at 53 Thorburn Street South. 

We will continue to monitor the situation and post updates and impacts as they become available. For official updates on the potential labour disruption, visit the Canada Post website.

Payment information and impacts

During any postal disruptions, you are still responsible for making bill payments for any outstanding Haldimand County property tax arrears, Accounts Receivable invoices and Haldimand County Water and Wastewater bills. To avoid late payment charges or the risk of your payment being delayed due to undelivered mail, please choose an alternate method of payment.

For customers and property owners

We will continue to offer the following ways to pay:

1. Pre-Authorized Payment Plans
2. Financial institution (online banking) 
1. For property taxes, the payee is Haldimand County – Property Taxes. The account number is your 19-digit roll number found on your tax bill, entered without periods or dashes.
2. For accounts receivable, the payee is Haldimand County – Accounts Rec. The account number is your customer account number found at the top of your invoice or statement.
3. Credit Card/Visa Debit/Mastercard Debit payments online through Paymentus (service fee applies).
4. In person at the Haldimand County Administration Building (55 Thorburn Street South, Cayuga) during regular business hours (8:30 a.m. to 4:30 p.m.) or after hours in the building’s secure drop box off Chippewa Street East.

Property tax bills

Property owners are still required to make payments by the scheduled tax due dates. Annual property tax bills are sent in February and July, and due dates are the last business days of March, May, August, and October. We strongly encourage property owners to sign up for eBilling to monitor their property tax account and to prevent delayed bills and payments.

For more information on how to pay, please see the Paying Your Property Taxes page.

Water and wastewater bills

Haldimand County will be utilizing an automated messaging service to communicate any current billed amounts via phone call. These automated phone messages will be sent out to the phone number on file, on or just after your regular bill date. 

If you do not receive a phone call, please continue to make payments as usual. During this time, use your previous billing amount as an average to guide your payments.

To ensure timely payments on your water and wastewater account, we encourage you to consider one of the following convenient payment options:

1. Sign up for a pre-authorized payment plan.
2. Make a payment at your financial institution.
3. In person at a teller, using an automated banking machine or by online banking services. The correct payee is: Haldimand County Water & Wastewater.

You can locate your Haldimand County water and wastewater account number at the top or bottom of your most recent invoice. If you’re a new customer and require your account number, or if you are an existing customer who has not received an automated phone message, please contact our customer service team directly at 1-844-361-1871.

For accounts payable vendors

During a potential Canada Post service disruption, vendors will be able to pick up their cheques at the Haldimand County Administration Building by pre-arrangement only.  Following the resumption of mail delivery, all cheques will be mailed as usual. Contact Accounts Payable to make arrangements.

For vendors who wish to ensure that their payment is received during the disruption, we offer efficient EFT payment. It’s easy to enroll online. Cheques will be available for pick up by pre-arrangement under extenuating circumstances only.