Service Line Warranties of Canada

Haldimand County has partnered with Service Line Warranties of Canada (SLWC) to offer residents an optional, voluntary program that helps protect against the potentially high cost of repairing privately owned water and sewer service lines.

Homeowners are responsible for repairs to the portion of the water and sewer service lines located on their property. If a leak or operational failure occurs in the private portion of these lines, the homeowner is responsible for hiring a plumber or contractor and paying any of the associated repair costs.

Understanding water and sewer service lines

Water and sewer service lines connect your home to Haldimand's water and wastewater systems. As a homeowner, you’re responsible for maintaining and repairing the portion of these lines on your property. If a leak, break, or clog occurs, you must hire a plumber or contractor and cover the repair costs. These emergencies can happen without warning and may lead to expensive repairs.

The lifespan of service lines depends on factors like construction materials, soil conditions, usage, and nearby trees. Basic homeowners insurance doesn’t typically cover these repairs. Check with your provider to understand your coverage options, including any add-ons.

Optional and voluntary coverage for homeowners

Key details about the SLWC program

Voluntary participation: Enrollment is entirely optional
Independent management: The program is managed by SLWC and uses no public funds
No solicitation: SLWC does not solicit in person or by phone
Haldimand's role: Haldimand County does not guarantee or take responsibility for SLWC’s work or performance

Benefits of signing up

24/7 repair hotline available year-round
$0 cost for covered repairs up to a benefit amount
Repairs completed by insured and licensed plumbers
One-year guarantee on covered repairs

For more information or to enroll, visit the Service Line Warranties of Canada website or call their customer service agent at 1-866-922-9004.

Frequently Asked Questions

Who is SLWC?

Service Line Warranties of Canada (SLWC) is an independent company separate from your local utility or community. SLWC is partnered with the Association of Municipalities of Ontario (AMO), and plans are available in over 70 municipalities across Ontario.

Why did Haldimand County partner with SLWC?

There are several benefits the voluntary SLWC program brings to Niagara Falls and its residents, including:

To increase awareness about homeowner responsibilities and offer an optional solution for unexpected repair costs
Ensuring that all repairs meet local codes and have the proper permits
Reducing costs for both homeowners and the city by encouraging residents to report water and sewer leaks quickly. Fast repairs save water, cut water loss, and reduce wastewater pollution, which helps the environment.
Decreasing the number of calls and involvement from city staff about repairs that are the property owner's responsibility, saving taxpayer money

What can happen to service lines?

Buried underground, exterior lines can be vulnerable to many factors which may lead to an unexpected breakdown. Your lines may weaken, break, may be susceptible to freezing temperatures, and corrosion, and sewer lines may become blocked due to tree roots.

Does this coverage include well lines?

Yes, coverage includes the repair or replacement of either water service or well lines, and septic lines.

Does my homeowner's insurance cover these repairs?

Many policies don’t cover repairs to your water and sewer service lines. Some only cover the damage caused by the failed line but not the cost to repair the line itself. Check with your provider for details.

Why does SLWC use Haldimand County's logo in its marketing materials?

Haldimand County allows SLWC to use its logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate
It is for the residents’ benefit and has the approval of Haldimand County
All mailings SLWC sends to Haldimand County residents are first reviewed and approved by staff
All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from Haldimand County

How can I stop getting mail from SLWC?

To be removed from future mailings, contact SLWC directly by emailing hello@slwofc.ca and providing your name and full address.