Making a Claim – Property Damage and Personal Injury

Property Damage Claims

If you have sustained property damage, we recommend that you contact your own insurance company as soon as possible as your insurance policy may provide coverage for your damages.  This is the quickest way to have repairs made and recover costs incurred.  If the insurer believes that the County is responsible for your damage, they will seek compensation on your behalf as stipulated in your insurance policy.  If damage has been incurred for which it is believed the County may be responsible, the process outlined below should be followed for the County to consider a claim.

How to Make a Claim

To make a claim for property damage, submit a letter to the following address:

Haldimand County
Risk Management
1-117 Forest Street East
Dunnville, Ontario
N1A 1B9
Fax: 905-774-4294

The Notice of Claim Letter should include the following information:

  • The name, address and telephone number of the person making the claim
  • The date, approximate time and exact location of the incident
  • A brief description of the incident which occurred
  • The damage which was incurred
  • The name of any contractors that may have been involved
  • An estimate and/or receipt for payment for any costs incurred related to the damage
  • Any photographs which may assist in understanding what occurred

Response to Claim

Once the Notice of Claim Letter has been received, an investigation will be commenced.  Receipt of the Claim will be acknowledged in writing, at which time a Claim Number will be provided.  This number should be referred to when making any inquiries regarding the Claim.  Once all relevant facts and information have been reviewed, the claimant will be advised of the outcome of the investigation.  Any compensation in respect of a claim is contingent upon legal liability on the part of the County.

Bodily Injury Claims

If you have sustained a bodily injury for which you believe the County may be responsible, we recommend that you inform the County as soon as possible.  The Municipal Act requires that the County receive notification within 10 days of an incident involving a roadway resulting in an injury claim.

How to Make a Claim

To ensure that your claim meets the notice requirement, please forward your claim to the following address within the 10-day period:

Haldimand County
County Clerk
45 Munsee Street North
Cayuga, Ontario
N0A 1E0

The Notice of Claim Letter should include the following information:

  • The name, address and telephone number of the person making the claim
  • The date, approximate time and exact location of the incident
  • A brief description of the incident which occurred
  • The injury which was sustained
  • A description of any medical attention that has been sought
  • The name of any contractors that may have been involved
  • Any photographs which may assist in understanding what occurred

Response to Claim

Once the Notice of Claim Letter has been received by the County Clerk’s Office, it will be forwarded to Risk Management for assignment of a Claim Number and investigation.  Written acknowledgement of the claim will be forwarded as soon as possible following our receipt of the Claim.

Note:  Haldimand County Front Line Personnel are instructed not to discuss the circumstances of claims with claimants.  Please direct all inquiries to Risk Management.

County Compensation for your Costs

The County will not be held responsible for costs unless evidence is provided establishing that the County committed a negligent act or omission which resulted in injury or damage.  Haldimand County, like most Canadian municipalities, only compensates when it is legally liable for the damage sustained.  This approach helps to reduce costs for the taxpaying public, who ultimately bear the cost of these claims.

Whenever damage to County property is caused by a third party, Haldimand County seeks recovery of the related costs from the responsible party (e.g., for damage to property such as street lights and hydrants.)

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