Ontario legislature passed the AODA in 2005 with the goal of creating standards to improve accessibility across the province. The AODA allows the government to develop standards specific to accessibility that are designed to make Ontario more accessible. The first accessibility standard to be developed came into effect January 1, 2008, in the form of Ontario Regulation 429/07, “Accessibility Standards for Customer Service” (the Standard).
Under the Standard, Haldimand County must, by January 1, 2010, have trained contractors and goods & service providers (herein referred to as Contractors) who interact with the public or other third parties on the County’s behalf. Contractors are fully responsible for providing Accessible Customer Service training to all of their staff who provide these services. A Contractor representative with delegated authority must return a signed Compliance Form for Contractors to the designated County contact prior to the initiation of any contracted works.
To assist Contractors in training their staff, Haldimand County has developed Accessible Customer Service for Contractors, which is a training document for Contractors and Goods & Service Providers.