Service impacts and facility closures: what’s open and what’s closed in modified Step 2

Haldimand County is closely monitoring the impacts of COVID-19 on the local community.

While Haldimand County has contingency plans in place for critical services (e.g. Fire/EMS, winter control, water/wastewater, Grandview Lodge), in the event of serious staff shortages, the level of service and response times for less critical services may be affected. The County appreciates the public’s understanding in this regard and will provide notice if any major impacts are anticipated.

Municipal service options

The Haldimand County Administration Building will remain open for general customer service walk-ins, however, a number of services will be offered by appointment only, effective immediately. These include, but are not limited to:

  • Planning services
  • Licensing services

Many municipal services do not require an in-person visit to the Administration Building. A list of alternate service options is available at under the ‘County Service Options‘ tab.

Members of the public can check the website for a list of service impacts or call Haldimand County Customer Service at 905-318-5932 to confirm whether they require an appointment.

Residents are encouraged to use the contact form at if they wish to reach a specific division by e-mail.

Effective Wednesday, January 5, 2022, the following changes will take effect:

  • All municipal arenas will close
  • All museums will close
  • Capacity at all library branches will be reduced to 50%

Service impacts, facility closures and capacity reductions will remain in effect until January 26, 2022, subject to trends in public health and provincial direction. Updates will be shared at as they become available.