Haldimand County seeking community feedback through Resident Satisfaction Survey

Haldimand County is continuing to develop its long-term Customer Experience and Communications Strategy and is looking for community input with a Resident Satisfaction Survey. The survey will ask residents to provide feedback on their experiences with County services and general perceptions related to the quality of life in the County.

“It’s important to identify where we are in order to plan where we need to go,” says Trish Cardwell, Manager, Customer Experience & Communications. “By gauging the overall satisfaction of our residents across all areas of service delivery, we can better ensure we are meeting the community’s needs and expectations going forward.”

The survey will be open online from September 27 to October 28, with hard copies available at any County Library branch and the County Administration Building in Cayuga. Results from the survey will assist the County in understanding current general levels of resident satisfaction, and help prioritize areas for improvement.

Haldimand County is committed to providing high-quality customer service, and this survey will help to create a larger picture of service delivery across the county to enable more efficient, cost-effective and accessible services for all residents.