Over the past few weeks, Haldimand County Public Library has been working to finalize its curbside pickup service delivery model. As of June 4, residents may borrow books and other media by placing a hold through the library’s online catalogue and scheduling a curbside pickup appointment.
To borrow library items (including books, CDs & DVDs), residents may browse the library’s online catalogue as usual and place ‘holds’ on desired items. Residents may also call their library branch to place holds over the phone.
Picking up materials:
Once holds are placed on materials online or over the phone, staff will gather reserved items, place them in paper bags, and call the borrower to schedule a curbside pickup appointment. Borrowers will be provided a 30-minute timeslot to pick up materials from a numbered bin placed outside of the library branch. On pickup day, borrowers simply need to arrive and collect their materials from the numbered bin assigned to them.
Individuals may return borrowed materials in their numbered bin when they arrive to pick up new items, or through the exterior drop boxes (24/7). Returned items are quarantined for a minimum of three days and subsequently processed using safe handling practices prior to next use.
Some limits on the number of appointment bookings per member will apply during the launch of this service. To ensure social distancing, participants are asked to approach bin areas only once vacated by other individuals.