COVID-19 information and updates

Haldimand County logo. A yellow sun setting over green and blue waves. Haldimand County spelled out in black text below. COVID-19 info written in green below Haldimand County.

As a result of the Ontario Government declaring a province-wide shutdown and 28-day state of emergency, all Haldimand County facilities – with the exception of the Canborough Waste Management Facility (CWMF) – will be closed to the public until at least February 11, 2021 unless the shutdown/emergency is extended by the Province.

While the administration building is closed, staff will be available to assist customers by phone or email during regular hours (Mon-Fri, 8:30am to 4:30pm). Members of the public are encouraged to contact the County at 905-318-5932, use the Contact form at HaldimandCounty.ca/connect or info@haldimandcounty.on.ca for assistance.

A number of municipal services are also available online and do not require in-person visit. A list of alternate service options during the shutdown period is available below.

As a result of the Ontario Government declaring a province-wide shutdown and 28-day state of emergency, all Haldimand County facilities – with the exception of the Canborough Waste Management Facility (CWMF) – will be closed to the public until at least February 11, 2021 unless the shutdown/emergency is extended by the Province.

While the administration building is closed, staff will be available to assist customers by phone or email during regular hours (Mon-Fri, 8:30am to 4:30pm). Members of the public are encouraged to contact the County at 905-318-5932, use the Contact form at HaldimandCounty.ca/connect or info@haldimandcounty.on.ca for assistance.

A number of municipal services are also available online and do not require in-person visit. A list of alternate service options during the shutdown period can be found below.

Accounts Receivable

Accounts receivable can be paid:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Building Permits

Building permit applications, zoning verifications, related documents and information about the permit and inspection process are available at HaldimandCounty.ca/building-services.

In-person consultations at the administration building will be temporarily unavailable during the province-wide shutdown, however, Building staff may be reached by calling 905-318-5932 ext. 8300 or e-mailing building@haldimandcounty.on.ca.

Building & plumbing inspections can be requested at buildinginspections@haldimandcounty.on.ca.

Building permit applications may be submitted online or by mail addressed to:

Haldimand County Building Division
53 Thorburn St. S
Cayuga, ON N0A 1E0

Permit fee payment options:

  1. Pay through your financial institution for bill payments by adding payee “Haldimand County Accounts Receivable”. When prompted for an account number please use BLDG1234. Please send an email to: accountsreceivable@haldimandcounty.on.ca to advise of your payment.
  2. Credit card payments can be made online through Paymentus, on our website. Use account number BLDG1234. Transactions through Paymentus are subject to a transaction fee of 1.75% from Paymentus, paid by the person doing the transaction.
  3. Mail a cheque addressed to the Building Division, or leave it in the Dropbox off of Chippewa Street (HCAB)

Bulk Water

To sign up for a Bulk Water account:

Contact Haldimand County customer service at 905-318-5932 or info@haldimandcounty.on.ca

You can pay your Bulk Water account:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Burn Permits

Burn permits are required for all open air, non-recreational fires. In order to receive a burn permit, specific requirements must be met (consult the Open-Air Burn Bylaw for full details).

Burn permits are only issued during the calendar year for which they are valid. Permits are issued for the duration of the calendar year (e.g. 2021) regardless of the date the application is submitted.

To obtain your permit, use the online application form. Once your application is approved, you will be e-mailed a copy of your permit.

If you have questions or need assistance, contact Haldimand County customer service by e-mail or call 905-318-5932.

NOTE: Complaints and fire responses to addresses conducting open air burning without a proper permit will be found in contravention of Haldimand County By-Law 1662-16 and may be subject to enforcement including fines and cost recovery for services.

Council Meetings

Council meetings scheduled to occur during the province-wide shutdown have been canceled.

Dog Licences

Dog licenses may be purchased or renewed online through the Welland SPCA’s website.

Facility Bookings

All bookings/rentals/activities/programming scheduled to occur during the province-wide shutdown are canceled.

Forestry

Forestry staff remain available to assist via phone or e-mail.

Garbage & recycling

  • There are no impacts to garbage & recycling curbside collection and the service is continuing as usual.
  • The Canborough Waste Management Facility remains open to the public, however, only credit and debit card payments will be accepted until further notice.
  • The Canadian Diabetes Association donation bin and Re-Use program bin will be temporarily unavailable during the province-wide shutdown.
  • Outdoor Christmas tree recycling depots will remain open.

Kennel Licence

Kennel license applications may be requested by calling 905-318-5932 or e-mailing info@haldimandcounty.on.ca.

Completed applications with payment (cheque) may be mailed to the Administration Building or deposited in the building’s secure drop box off of Chippewa St.

Lottery Licence

Lottery license applications may be downloaded from the Haldimand County website at HaldimandCounty.ca/licences. You can contact our Licensing team for assistance.

Applications can be mailed to the Haldimand County Administration Building or deposited in the building’s secure drop box off of Chippewa St.

Marriage Ceremonies

Marriage ceremonies will not be offered until the administration building re-opens. More information on marriage ceremonies is available at  https://www.haldimandcounty.ca/licences/. You can also contact our Licensing team for assistance.

Marriage Licences

Marriage license issuing will be temporarily unavailable during the administration building closure. More information on marriage licenses is available at

https://www.haldimandcounty.ca/licences/. You can also contact our Licensing team for assistance.

Parking Ticket Payments

You can pay your parking ticket:

  1. Online within 15 days of the ticket being issued. The relevant online form must be filled out for the payment to be credited to the ticket.
  2. By mail, using an envelope with sufficient postage affixed, with a cheque or money order made payable to HALDIMAND COUNTY in the appropriate amount to:Haldimand County By-law Division
    53 Thorburn St. S
    Cayuga, ON N0A 1E0

Ensure that you include your ticket in the envelope along with your payment.

  1. In person, by depositing an envelope with your ticket and payment (cheque or money order) to the Haldimand County Administration Building building’s secure drop box (off of Chippewa St.) Ensure your envelope is addressed to Haldimand County By-Law Division.

Planning Services

In-person Planning services, including plan reviews or meetings with planning staff, will be temporarily unavailable during the administration building closure. To get in touch with a staff member in Planning, call 905-318-5932 or e-mail the Planning team.

A number of planning-related resources, helpful information and application forms are available at HaldimandCounty.ca/planning-services.

Planning applications and related documentation may be submitted:

  1. By mail, addressed to:Haldimand County Planning & Development
    53 Thorburn St. S
    Cayuga, ON N0A 1E0
  2. By e-mail, to the Planning team.
  3. In person, by depositing an envelope with completed forms to the Haldimand County Administration Building building’s secure drop box (off of Chippewa St.) Ensure your envelope is addressed to Haldimand County Planning & Development.

Planning fee payment options:

1. Pay through your financial institution for bill payments by adding payee “Haldimand County Accounts Receivable”.  When prompted for an account number please use PLNG1234. Please send an email to accountsreceivable@haldimandcounty.on.ca to advise of your payment.

2. Credit card payments can be made online through Paymentus, on our website. Use account number PLNG1234. Transactions through Paymentus are subject to a transaction fee of 1.75% from Paymentus, paid by the person doing the transaction.

3. Mail a cheque (made payable to HALDIMAND COUNTY) addressed to the Planning & Development Division, or leave it in the Dropbox off of Chippewa Street (HCAB).

POA Payments/Notice of Intention to Appear

For POA-related matters during the shutdown, call 905-772-3327 or e-mail POA staff.

Payments/dropoffs:

  • Provincial Offences Act tickets and Notices of Fine/Due Dates may be paid online using Visa or Mastercard at paytickets.ca.
  • POA fines and Notices of Intention to Appear can be mailed to the Haldimand County Administration Building (53 Thorburn St. S) addressed to the attention of Provincial Offences Act staff, or deposited in the administration building’s secure Drop Box off of Chippewa St.

NOTE: All in-person Provincial Offences Act matters scheduled until Friday, January 22, 2021 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. This applies to all POA courts in Ontario.

A notice of your new court date will be sent to you by mail to the address on file with the court. If you require provincial offences related service, please contact POA staff.

Programming

All in-person programming has been put on hold until further notice.

Haldimand County Public Library and Haldimand Museums continue to offer virtual programming.

Property Tax Payments

You can pay your property taxes:

      1. Through your financial institution – in-person, at the ATM, via phone banking, or online banking by adding ‘Haldimand County Taxes’ as a payee.
      2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)
      3. By setting up a Pre-Authorized Payment Plan (PAP).

Purchasing

Bid submissions are accepted electronically via the bids&tenders platform.

To speak with a Purchasing staff member, call 905-318-5932 or e-mail the Purchasing team.

Tax Certificates

You can request a tax certificate by calling 905-318-5932, e-mailing info@haldimandcounty.on.ca. Please note the current fee for processing Tax Certificates.

Below is a complete list of facility and amenity closures County-wide. Find out what’s open and what’s still closed below.

County facilities: what’s open & what’s closed

  • As a result of holiday closures and the Ontario Government declaring a province-wide shutdown, all Haldimand County facilities – with the exception of the Canborough Waste Management Facility (CWMF) – will be closed to the public until February 11, 2021 unless the shutdown is extended by the Province.
  • The Haldimand County Administration Building will be closed until February 11. While the administration building is closed, staff will be available to assist customers by phone or email during regular hours (Mon-Fri, 8:30am to 4:30pm). Members of the public are encouraged to contact the County at 905-318-5932, use the Contact form at HaldimandCounty.ca/connect or info@haldimandcounty.on.ca for assistance.For a list of alternate service options during the closure period, check the ‘County Service Options‘ tab on this page.
  • The Canborough Waste Management Facility will remain open, however, only debit and credit payments will be accepted. Outdoor Christmas tree recycling depots will also remain open. The Re-Use program bin located at CWMF will be closed as a health and safety precaution.
  • Arenas, libraries and museums will be closed to the public for the duration of the shutdown period. Libraries will be offering curbside pickup service. Both Libraries and Museums will continue to offer virtual programming.

Outdoor amenities: what’s open and what’s closed

Pools & splash pads

  • All 3 municipal pools are now closed for the season.
  • All splash pads are now closed for the season.

Trails, parks, beaches & piers

  • All trails and parks are open.
  • Playgrounds and pavilions are open.
  • Municipal beaches and piers are open.

Boat launches

  • All public boat launches are closed for the season.

Sporting fields/courts

  • All public tennis and pickleball courts are open.
  • All skate/BMX parks are open.
  • Lafortune Park Disc Golf course is open.
  • Baseball diamonds are open for use (no bookings)

When you are out enjoying these public spaces, please comply with current public health orders and maintain physical distancing at all times. Team sports are currently not permitted under provincial stay-at-home orders. Violations of public health orders may be reported to the COVID-19 enforcement hotline at 519-428-8019.

Grandview Lodge

Haldimand-Norfolk Health & Social Services offices

  • Health & Social Services offices are closed to the public, however, services remain available. Please call or e-mail your local office for assistance.

Libraries

  • All library branches will be closed to the public during the shutdown period, however, curbside pickup services will be available.
  • Many online services are available. A list of online resources and information on how to access eBook/eMagazine/audiobook services is available on the library’s website. Some online resources require a library card. If you do not have a library card, staff will issue one electronically. Simply e-mail the library, indicating your full name and physical address, to request a card. Staff will also respond to general inquiries emailed to this address.

Provincial Offences Court

  • Anyone who requires POA-related assistance may contact POA staff by phone at 905-318-5932 or e-mail at poa@haldimandcounty.on.ca.

Update: On October 3rd, 2020, the Ontario government updated Regulation 364/20 with new, stricter mask regulations.

Masks are now mandatory throughout the province in all indoor public areas, on transit, and in workplaces where physical distancing isn’t possible. This applies to everyone over the age of two.

Information about face coverings and face masks from the Ontario government 

Haldimand County’s Face Coverings By-Law No. 2191/20 is superseded by the Province’s regulations. The County’s by-law expired November 3, 2020. Should the Province rescind its regulations, staff will seek advice from the Health Unit and if necessary, work towards bringing another by-law forward for Council’s consideration.

Do you have questions about the Province’s list of essential services or if/how your business can operate during the pandemic? Looking for resources/funding to support your business?

Visit the COVID-19 Business Information & Resources page.

  • Haldimand-Norfolk Health Unit Inquiry Form for Businesses
    If you have questions about your business operations during the emergency period, you can use the Haldimand Norfolk Health Unit’s Inquiry Form for Businesses.
  • Province of Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.
  • Province of Ontario’s list of Essential Services
    View the most up-to-date list of essential services as issued by the Province via the Province’s website.
  • Guidance for businesses by sector
    The Province has developed sector-specific guidelines for business operations. For the most up-to-date guidelines, visit the Ministry of Health website.
  • Requests for temporary rule/regulation changes in support of business operations
    Learn how to request a temporary rule or regulation change to help your business respond to COVID-19 via the Ministry of Economic Development, Job Creation and Trade’s website.
  • Haldimand-Norfolk Health Unit Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), you may also call the HNHU’s Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm)

Volunteer

Watch this space for COVID-19 volunteer opportunities. At this time, Haldimand County is not seeking volunteers for COVID-19 related support.

Support food banks

Support local hospitals

Food delivery for housebound seniors

As part of its wide-ranging response to the COVID-19 pandemic, Haldimand and Norfolk’s Health and Social Services team has partnered with Kaley’s Restaurant and Church Out Serving on a service aimed at getting necessities to those who are otherwise unable to get them.

Those over 70 years of age, those with accessibility issues and those under self-isolation due to COVID-19 concerns – and who don’t have a readily-available support network – can call 519-426-6170 or 905-318-6623, extension 3793 to request help with food services.

This may include delivery of prepared meals, or a list of essential items needed from the grocery store.

Pet food delivery

The Welland SPCA’s Community Engagement Team is offering free delivery of pet food to residents of Haldimand. Are you a senior, at-risk, self-isolating or just in need? Email the SPCA to request help!

Haldimand-Norfolk Health & Social Services

Haldimand-Norfolk Health & Social Services provides a number of supports for residents of both Haldimand & Norfolk counties, including job search assistance and skills development. Visit the HNSS website to learn more about employment services offered.

St. Leonard’s Community Services

St. Leonard’s Community Services provides employment-related support to job seekers and employers. If you are seeking work, or need help with recruitment, contact a local Job Developer. Tailored support is also available for agricultural employers looking to hire workers.

Haldimand County Job Developer:
Amanda Hamann
289-377-9200

20210113 – Haldimand County Facility Closures Extended Until February 11 In Accordance With Provincial Stay At Home Orders

20210107 – COVID-19 Outbreak Declared At Grandview Lodge After Asymptomatic Staff Member Tests Positive

20201221 – Haldimand County Administration Building, Other Public Facilities To Close In Accordance With Provincial Shutdown Orders

20201127 – COVID-19 Outbreak Declared OVER at Grandview Lodge

20201107 – Update on COVID-19 Outbreak at Grandview Lodge

20201104 – COVID-19 Outbreak Declared at Grandview Lodge

20201029 – Arena Program Participants Test Positive For Covid-19, No Immediate Risk To Staff Or Public

20201029 – Haldimand County Face Covering By-Law Will Not Be Extended In Light Of Stricter, Provincially-Mandated Regulations

20200903 – Haldimand County Terminates Declared COVID-19 Emergency, Reminds Public To Remain Vigilant And Follow Public Health Orders

20200727 – Statement from Mayor Hewitt & Council – July 27, 2020

20200727 – Haldimand County Council approves face covering by-law

20200723 – Haldimand County Council to review proposed face covering by-law

20200720 – Statement from Mayor Hewitt & Council – July 20, 2020

20200717 – Haldimand County introduces virtual summer programming for children, families

20200713 – Haldimand, Norfolk to remain in stage two of Province’s re-opening plan

20200713 – Statement from Mayor Hewitt & Council – July 13, 2020

20200702 – Statement from Mayor Hewitt & Council – July 2, 2020

20200624 – Haldimand County Administration Building Re-Opening June 29, Libraries July 6

20200622 – Haldimand County finalizing plan to re-open some facilities/amenities, re-introduce services following provincial announcement regarding stage 2

20200618 – Statement from Mayor Hewitt & Council – June 18, 2020

20200610 – Statement from Mayor Hewitt – June 10, 2020

20200610 – Portable Washrooms To Be Installed At Select County Parks

20200609 – Statement from Mayor Hewitt & Council – June 9, 2020

20200608 – Haldimand, Norfolk county mayors issue joint statement regarding Ontario’s regional re-opening plan

20200608 – Ontario Permits More Businesses and Services to Reopen in the Coming Days

20200604 – Haldimand County Public Library Now Offering Curbside Pickup Service

20200601 – Statement from Mayor Hewitt & Council – June 1, 2020

20200524 – Statement from Mayor Hewitt & Council – May 24, 2020

20200520 – Haldimand County Public Library Finalizing Plans For Curbside Pickup Service

20200515 – Haldimand-Norfolk Health Unit To Allow Occupancy of Secondary Residences

20200513 – Haldimand County Announces Re-Opening Of Boat Launches, Tennis/Pickleball Courts & Skate/BMX Parks

20200513 – Statement from Mayor Hewitt & Council – May 13, 2020

20200505 – Statement from Mayor Hewitt & Council – May 5, 2020

2020504 – Haldimand County To Offer Interim Burn Permits For Rural Landowners

20200501 – Haldimand & Norfolk Counties To Re-Open Trails And Parks For Resident Walk-Through Use

20200501 – Haldimand County Reminds Residents of Public Health Orders Regarding Campgrounds & Trailer Parks

20200429 – Statement from Mayor Hewitt & Council – April 29, 2020

20200423 – Statement from Mayor Hewitt & Council – April 23, 2020

20200421 – CAO’s Update to Council RE: Haldimand’s response to COVID-19

20200420 – Statement from Mayor Hewitt & Mayor Kristal Chopp, Chair of the Board of Health for Haldiman & Norfolk – April 20

20200415 – Statement from the Mayor & Council – April 15, 2020

20200410 – Statement from the Mayor & Council – April 10, 2020

20200407 – Statement from the Mayor & Council – April 7, 2020

20200404 – Statement from the Mayor & Council – April 4, 2020

20200402 – Statement from the Mayor & Council – April 2, 2020

20200331 – Statement from the Mayor & Council – March 31, 2020

20200331 – Haldimand County Closes More Public Amenities In Accordance With Provincial Order, Increases Enforcement Measures

20200329 – Statement From The Mayor & Council regarding the local COVID-19 situation

20200327 – Haldimand County Economic Development & Tourism division offering support, resources to Local businesses affected by COVID-19

20200326 – Statement From The Mayor Council Regarding Trailer Parks in Haldimand

20200325 – Haldimand County Permits Seasonal Campgrounds And Trailer Parks To Open Early Under Exceptional

Circumstances

20200325 – Haldimand County Fire Department Provides Update On Burn Permits During COVID-19 Situation

20200325 – Haldimand County Emergency Services Worker Test Positive for COVID-19

20200325 – Statement from the Mayor & Council RE: COVID-19 updates

20200324 – Haldimand, Norfolk Counties Declare Emergencies

20200323 – Statement from the Mayor & Council RE: local response to COVID-19

20200320 – Haldimand, Norfolk Counties Proactively Preparing for COVID-19

20200319 – Statement from the Mayor & Council – Haldimand County Council Acts To Reduce Charges During Public Health Emergency

Letter to Residents of Haldimand & Norfolk Counties RE: COVID-19 from Chair of the Board of Health (March 18, 2020)

Video – Emergency Council Meeting RE: COVID-19 Pandemic (March 17, 2020 – 4pm)

Video – Commonly asked COVID-19 questions are answered by Medical Officer of Health Dr. Shanker Nesathurai (March 17, 2020)

20200317 – Haldimand County Announces Closure of Administration Building, Additional COVID-19 Response Measures

20200316 – Provincial Offences Court Suspended Until April 3

20200314 – Grandview Lodge Visitation Limited To Essential Visitors Only

20200313 – Haldimand County Announces Facility Closures And Program Cancellations Following Medical Officer Of Health Recommendations

Health & Wellness Supports

A number of supports and resources for community members are available on the Health & Social Services website. Browse the full list and find contact information for mental health, financial, legal, family and related support services.

COVID-19 Emergency Community Support Fund application

Emergency funding is now available to assist local groups and organizations who deliver community services and supports for vulnerable populations who are disproportionately impacted by COVID-19.

The COVID-19 Emergency Community Support Fund is a new $350M investment by the Government of Canada to support charities and non-profit organizations. Locally, the funding program is being administered by United Way Haldimand-Norfolk and Haldimand-Norfolk Health & Social Services. The application is available on the Haldimand-Norfolk Health & Social services website and contains eligibility and submission information.

View the COVID-19 Emergency Community Support Fund application

  • If you’re feeling ill
    If you are concerned you may have contracted COVID-19, consult your primary care provider or visit the Haldimand-Norfolk Health Unit website (HNHU.org) to find a nearby assessment centre and book an appointment.
  • Haldimand-Norfolk Health Unit COVID-19 Hotline
    For general enquiries regarding COVID-19 or to arrange testing, please call the HNHU’s COVID-19 Hotline at 519-426-6170 ext. 9999 (Mon-Fri, 8:30am to 4:30pm).
  • Haldimand-Norfolk Health Unit Inquiry Form for Business
    If you have questions about your business operations during the emergency period, please use the Haldimand-Norfolk Health Unit’s COVID-19 Business Inquiry Form.

  • Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), please call the Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm).
  • COVID-19 Enforcement Hotline
    To report individuals who are violating public health orders, please report to the COVID-19 violation hotline at 519-428-8019.

  • Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.
  • TeleHealth Ontario
    For medical advice, you may contact TeleHealth Ontario at 1-866-797-0000. TeleHealth Ontario is a free, confidential service. A Registered Nurse will take your call 24 hours a day, 7 days a week.
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