COVID-19 information and updates

Haldimand County logo. A yellow sun setting over green and blue waves. Haldimand County spelled out in black text below. COVID-19 info written in green below Haldimand County.

Visit the Province of Ontario’s website for current information regarding the status of Ontario’s public health measures. Visit HNHU.org/COVAX for the most up-to-date information on the local vaccine rollout.

Haldimand County is closely monitoring the impacts of COVID-19 on the local community.

While Haldimand County has contingency plans in place for critical services (e.g. Fire/EMS, winter control, water/wastewater, Grandview Lodge), in the event of serious staff shortages, the level of service and response times for less critical services may be affected. The County appreciates the public’s understanding in this regard and will provide notice if any major impacts are anticipated.

A list of service impacts and online/alternate service options can be found below, as well as key contacts for specific divisions.

Accounts Receivable

Accounts receivable can be paid:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Bulk Water

You can pay your Bulk Water account:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Bulk water account applications are available at the Haldimand County Administration Building located at 53 Thorburn Street South, Cayuga. Please call Haldimand County Customer Service at 905-318-5932 for more information. Applicants will be required to provide their Driver’s Licence information and pay an activation fee.

Council Meetings

Council meetings are currently running as scheduled, however, they are being conducted virtually.

You can live stream Council meetings right from the Council agenda. For detailed instructions, visit the Council Meeting Calendar page.

Facility Bookings

To inquire about renting Haldimand County facilities, please contact the Facility Booking Clerk at 905-318-5932 ext. 6507 or rentals@haldimandcounty.on.ca.

For more information, see the Facility Rentals page.

Kennel Licences

Kennel license applications may be requested by calling 905-318-5932 or e-mailing info@haldimandcounty.on.ca.

Completed applications with payment (cheque) may be mailed to the Administration Building or deposited in the building’s secure drop box off of Chippewa St.

Lottery Licences

Lottery licence applications may be downloaded from the Haldimand County website at HaldimandCounty.ca/licences. You can contact our Licensing team for assistance.

Applications can be mailed to the Haldimand County Administration Building or deposited in the building’s secure drop box off of Chippewa St.

Marriage Licences

Appointments are required for marriage licence consults at this time. Please contact licences@haldimandcounty.on.ca or visit the Marriage Licence page for more information, including application requirements.

Please note that we are not offering civil ceremonies until further notice. 

Planning Services

In-person Planning services, including plan reviews or meetings with planning staff, are currently available by appointment only. To get in touch with a staff member in Planning, call 905-318-5932 or e-mail the Planning team.

A number of planning-related resources, helpful information and application forms are available at HaldimandCounty.ca/planning-services.

Planning applications and related documentation may be submitted:

  1. By mail, addressed to:Haldimand County Planning & Development
    53 Thorburn St. S
    Cayuga, ON N0A 1E0
  2. By e-mail, to the Planning team.
  3. In person, by depositing an envelope with completed forms to the Haldimand County Administration Building building’s secure drop box (off of Chippewa St.) Ensure your envelope is addressed to Haldimand County Planning & Development.

Planning fee payment options:

1. Pay through your financial institution for bill payments by adding payee “Haldimand County Accounts Receivable”.  When prompted for an account number please use PLNG1234. Please send an email to accountsreceivable@haldimandcounty.on.ca to advise of your payment.

2. Credit card payments can be made online through Paymentus, on our website. Use account number PLNG1234. Transactions through Paymentus are subject to a transaction fee of 1.75% from Paymentus, paid by the person doing the transaction.

3. Mail a cheque (made payable to HALDIMAND COUNTY) addressed to the Planning & Development Division, or leave it in the Dropbox off of Chippewa Street (HCAB).

Property Tax Payments

You can pay your property taxes:

      1. Through your financial institution – in-person, at the ATM, via phone banking, or online banking by adding ‘Haldimand County Taxes’ as a payee.
      2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)
      3. By setting up a Pre-Authorized Payment Plan (PAP).

Purchasing

Bid submissions are accepted electronically via the bids&tenders platform.

To speak with a Purchasing staff member, call 905-318-5932 or e-mail the Purchasing team.

Building Permits

Building permit applications, zoning verifications, related documents and information about the permit and inspection process are available at HaldimandCounty.ca/building-services.

Building staff may be reached by calling 905-318-5932 ext. 8300 or e-mailing building@haldimandcounty.on.ca.

Building & plumbing inspections can be requested at buildinginspections@haldimandcounty.on.ca.

Building permit applications may be submitted online or by mail addressed to:

Haldimand County Building Division
53 Thorburn St. S
Cayuga, ON N0A 1E0

Permit fee payment options:

  1. Pay through your financial institution for bill payments by adding payee “Haldimand County Accounts Receivable”. When prompted for an account number please use the 8 digit permit number provided by the building inspector, then send an email to: accountsreceivable@haldimandcounty.on.ca to advise of your payment.
  2. Credit card payments can be made online through Paymentus, on our website. Please use the 8 digit permit number provided by the building inspector as the account number. Transactions through Paymentus are subject to a transaction fee of 1.75% from Paymentus, paid by the person doing the transaction.
  3. Mail a cheque addressed to the Building Division, or leave it in the Dropbox off of Chippewa Street (HCAB)
    *We do not accept electronic funds transfers.

Burn Permits

Burn permits are required for all open air, non-recreational fires. In order to receive a burn permit, specific requirements must be met (consult the Open-Air Burn Bylaw for full details).

Burn permits are only issued during the calendar year for which they are valid. Permits are issued for the duration of the calendar year (e.g. 2021) regardless of the date the application is submitted.

To obtain your permit, use the online application form. Once your application is approved, you will be e-mailed a copy of your permit.

If you have questions or need assistance, contact Haldimand County customer service by e-mail or call 905-318-5932.

NOTE: Complaints and fire responses to addresses conducting open air burning without a proper permit will be found in contravention of Haldimand County By-Law 1662-16 and may be subject to enforcement including fines and cost recovery for services.

Dog Licences

Dog licenses may be purchased or renewed online through the Welland SPCA’s website.

Learn more about dog & kennel licensing on the Animal Control page.

Forestry

Forestry staff can be reached via phone or e-mail.

Learn more about forestry initiatives on the Trees and Conservation page.

Garbage & recycling

  • There are no impacts to garbage & recycling curbside collection and the service is continuing as usual.
  • The Canborough Waste Management Facility remains open to the public, however, only credit and debit card payments will be accepted until further notice.
  • The Re-Use program bin will be temporarily unavailable during the province-wide stay at home order.

Marriage Ceremonies

We will not be scheduling civil marriage ceremonies until further notice. Visit the Marriage Ceremonies page for more information or contact a member of our Licensing Team.

Parking Ticket Payments

You can pay your parking ticket:

  1. Online within 30 days of the ticket being issued. The relevant online form must be filled out for the payment to be credited to the ticket.
  2. By mail, using an envelope with sufficient postage affixed, with a cheque or money order made payable to HALDIMAND COUNTY in the appropriate amount to: Haldimand County By-law Division
    53 Thorburn St. S
    Cayuga, ON N0A 1E0

Ensure that you include your ticket in the envelope along with your payment.

  1. In person at the customer service desk or by depositing an envelope with your ticket and payment (cheque or money order) to the Haldimand County Administration Building building’s secure drop box (off of Chippewa St.) Ensure your envelope is addressed to Haldimand County By-Law Division.

POA Payments/Notice of Intention to Appear

For POA-related matters, call 905-772-3327 or e-mail POA staff.

Payments/dropoffs:

  • Payments can be made at the POA counter during business hours.
  • Provincial Offences Act tickets and Notices of Fine/Due Dates may be paid online using Visa or Mastercard at paytickets.ca.
  • POA fines and Notices of Intention to Appear can be mailed to the Haldimand County Administration Building (53 Thorburn St. S) addressed to the attention of Provincial Offences Act staff, or deposited in the administration building’s secure Drop Box off of Chippewa St.

Programming

All in-person programming has been put on hold until further notice.

Haldimand County Public Library and Haldimand Museums continue to offer virtual programming.

Tax Certificates

You can request a tax certificate by calling 905-318-5932, e-mailing info@haldimandcounty.on.ca. Please note the current fee for processing Tax Certificates.

Below is a complete list of facility and amenity closures County-wide. Find out what’s open and what’s still closed below.

County facilities: what’s open & what’s closed

  • The Haldimand County Administration Building is open to general customer service walk-ins. Some services – like planning and licensing – currently require an appointment. Check the ‘County Service Information’ tab or call Haldimand County Customer Service at 905-318-5932 to confirm whether you require an appointment.
    Note: Many municipal services do not require an in-person visit to the Administration Building! You can find a list of alternate service options on the ‘County Service Information‘ tab on this page.
  • The Canborough Waste Management Facility is open.
  • Dunnville, Cayuga, Hagersville and Caledonia arenas are closed.
  • All library branches are open with 50% capacity. Contactless curbside pickup is still available, and staff can assist via phone or e-mail. For full details on library services and hours, visit the Library website.
  • Museums are currently closed. For information on virtual programming and exhibits, visit the Heritage & Culture page.

Outdoor amenities: what’s open and what’s closed

Pools & splash pads

Trails, parks, beaches & piers

  • All trails and parks are open.
  • Playgrounds are open.
  • Pavilions are open.
  • Municipal beaches and piers are open.

Boat launches

  • All municipal boat launches are closed for the 2021 season.

Sporting fields/courts

  • All public tennis and pickleball courts are open.
  • All skate/BMX parks are open except Hagersville Skate Park.
  • Lafortune Park Disc Golf course is open.
  • Baseball diamonds are open.

When you are out enjoying these public spaces, please comply with current public health orders and maintain physical distancing at all times. Team sports are currently not permitted under provincial stay-at-home orders. Violations of public health orders may be reported to the COVID-19 enforcement hotline at 519-428-8019.

Grandview Lodge

Haldimand-Norfolk Health & Social Services offices

For the most up-to-date information on the local vaccine rollout and to book an appointment, visit HNHU.org/covax.

Masks are required throughout the province in all indoor public areas, on transit, and in workplaces where physical distancing isn’t possible. This applies to everyone over the age of two.

Information about face coverings and face masks from the Ontario government 

Do you have questions about the Province’s list of essential services or if/how your business can operate during the pandemic? Looking for resources/funding to support your business?

Visit the COVID-19 Business Information & Resources page.

  • Haldimand-Norfolk Health Unit Inquiry Form for Businesses
    If you have questions about your business operations during the emergency period, you can use the Haldimand Norfolk Health Unit’s Inquiry Form for Businesses.
  • Province of Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.
  • Guidance for businesses by sector
    The Province has developed sector-specific guidelines for business operations. For the most up-to-date guidelines, visit the Ministry of Health website.
  • Haldimand-Norfolk Health Unit Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), you may also call the HNHU’s Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm)

Haldimand-Norfolk Health & Social Services

Haldimand-Norfolk Health & Social Services provides a number of supports for residents of both Haldimand & Norfolk counties, including job search assistance and skills development. Visit the HNSS website to learn more about employment services offered.

St. Leonard’s Community Services

St. Leonard’s Community Services provides employment-related support to job seekers and employers. If you are seeking work, or need help with recruitment, contact a local Job Developer. Tailored support is also available for agricultural employers looking to hire workers.

Haldimand County Job Developer:
Amanda Hamann
289-377-9200

For the most recent healthcare information visit: hnhu.org/covid-19

  • If you’re feeling ill
    If you are concerned you may have contracted COVID-19, consult your primary care provider or visit the Haldimand-Norfolk Health Unit website (HNHU.org) to find a nearby assessment centre and book an appointment.
  • Haldimand-Norfolk Health Unit COVID-19 Hotline
    For general enquiries regarding COVID-19, please call the HNHU’s COVID-19 Hotline at 519-426-6170 ext. 9999 (Mon-Fri, 8:30am to 4:30pm).
  • Haldimand-Norfolk Health Unit Inquiry Form for Business
    If you have questions about your business operations during the emergency period, please use the Haldimand-Norfolk Health Unit’s COVID-19 Business Inquiry Form.

  • Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), please call the Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm).
  • COVID-19 Enforcement Hotline
    To report individuals who are violating public health orders, please report to the COVID-19 violation hotline at 519-428-8019.

  • COVID-19 Vaccination Hotline
    For general questions and inquiries regarding the COVID-19 vaccine and community rollout plan, contact the Health Unit’s vaccination hotline at 519-427-5903 or e-mail vaccine@hnhss.ca.
  • Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.
  • TeleHealth Ontario
    For medical advice, you may contact TeleHealth Ontario at 1-866-797-0000. TeleHealth Ontario is a free, confidential service. A Registered Nurse will take your call 24 hours a day, 7 days a week.
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