Information Regarding COVID-19

Haldimand County is actively monitoring the COVID-19 situation in partnership with the Haldimand-Norfolk Health Unit & taking steps to protect community safety.

All information related to COVID-19, including facility closures, program cancellations and meeting postponements will be posted here and updated regularly.

What you need to know about COVID-19

Get the latest facts about the local COVID-19 situation by visiting the Haldimand-Norfolk Health Unit website. Find out who is at risk, how to protect your family, what to do if you feel ill, and what precautions to take if you’ve travelled outside of Canada. The site also contains information on local COVID-19 numbers & links to provincial and federal resources.

Quick links

Who to contact

  • If you’re feeling ill
    If you feel ill, please consult your primary care provider.
  • TeleHealth Ontario
    For medical advice, you may contact TeleHealth Ontario at 1-866-797-0000. TeleHealth Ontario is a free, confidential service. A Registered Nurse will take your call 24 hours a day, 7 days a week.
  • Haldimand-Norfolk Health Unit COVID-19 Hotline
    For general enquiries regarding COVID-19, please call the HNHU’s COVID-19 Hotline at 519-426-6170 ext. 9999 (Mon-Fri, 8:30am to 4:30pm).
  • Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), please call the Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm).
  • COVID-19 Enforcement Hotline
    To report individuals who are violating public health orders, please report to the COVID-19 violation hotline at 519-428-8019.
  • Province of Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.

Haldimand County is implementing a number of facility closures, program cancellations, meeting postponements & visitation restrictions due to COVID-19, in response to direction from local and provincial healthcare authorities.

County facility closures

  • The Haldimand County Administration Building will be closed for in-person service until further notice, however, municipal services will remain available by phone & e-mail. Residents are encouraged to call 905-318-5932 or e-mail info@haldimandcounty.on.ca for assistance. Additional information about specific services can be found on the ‘Alternate Service Options‘ tab on this page.
  • The Haldimand County Emergency Services Headquarters will be closed to the public until further notice. Staff remain available to assist by phone and e-mail.
  • Haldimand County arenas, libraries, museums & community halls will be closed until further notice. Read the Frequently Asked Questions for more information on impacts to community events & arena, library, museum and other recreation programming.

Outdoor amenity closures

Trails, parks, beaches & piers

  • All trails and parks are open for use with the exception of Port Maitland Park.
  • Playgrounds, pavilions and picnic tables remain off limits until further notice.
  • Beaches and piers remain closed.
  • Fishing is permitted from riverbanks in County parks and it is appropriate, based on public health guidelines, to enjoy a game of catch with members of your household while practicing social distancing with others.

Boat launches

  • All public boat launches EXCEPT the Port Maitland West launch (accessed via the Esplanade) are open for use. Port Maitland West will not open until piers and beaches are open for normal public use.
  • Docks will not be put in immediately as they require inspections and seasonal maintenance, which will take some time.

Sporting fields & courts

  • All public tennis and pickleball courts are open for use, as well as the disc golf course at Lafortune Park.
  • All skate/BMX parks are open.
  • All other sporting fields and courts remain closed until further notice.

Please note that high or close contact team sports are not permitted under current Provincial regulations. When you are out enjoying these public spaces, please practice social distancing and keep 2m (6ft) apart from all other individuals. Violations of social distancing guidelines may be reported to the COVID-19 enforcement hotline at 519-428-8019.

Garbage & recycling service impacts

  • Garbage & recycling curbside collection is currently continuing as usual.
  • The Canborough Waste Management Facility remains open, however, only credit and debit card payments will be accepted until further notice.
  • The household hazardous waste & electronics dropoff event scheduled for June 13 at McKinnon Park Secondary School (Caledonia) has been cancelled. Please hold on to your items for an event later this year.

Grandview Lodge

  • Haldimand County is restricting all non-essential visitors to Grandview Lodge in response to direction from Ontario’s Chief Medical Officer of Health.
  • The Ministry of Health is identifying essential visitors as those who have a resident who is dying or very ill or a parent/guardian of an ill child or youth in a live-in treatment setting. The Ministry will re-evaluate this measure in the coming weeks and ensure consistency with their recent guidance on enhanced public health measures.
  • Essential visitors will be screened for symptoms prior to entering Grandview Lodge. Essential visitors who do not pass screening will not be permitted to enter.

Program & arena booking cancellations

  • All programs at libraries, museums & arenas (incl. scheduled ice time) have been cancelled or postponed. Read the Frequently Asked Questions for more information on impacts to arena, museum, library and other recreation programming.
  • Re-imbursements for cancelled programs/bookings will be provided to participants. Program re-imbursement or posteponement details will be shared with registered participants via the contact information provided at the time of registration.

Haldimand-Norfolk Health & Social Services offices

  • Health & Social Services offices are closed to the public, however, services remain available. Please call or e-mail your local office for assistance.

Libraries

  • All library branches are currently closed to the public, however, plans are being finalized for curbside pickup service which is expected to begin in June. Any materials currently on loan, regardless of due date, will be accepted without fines once the library reopens. Please do not drop off borrowed materials until the library re-opens.
  • All in-person library programming has been cancelled until further notice. Virtual storytimes, crafts and other activities hosted by library staff are available on the library’s website, Facebook page, and new YouTube site.
  • Online services, remain available for use. A list of online resources and information on how to access eBook/eMagazine/audiobook services is available on the library’s website. Some online resources require a library card. If you do not have a library card, staff will issue one electronically. Simply e-mail the library, indicating your full name and physical address, to request a card. Staff will also respond to general inquiries emailed to this address.

Provincial Offences Court

  • All Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, July 3, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. This applies to all POA courts in Ontario. A notice of your new court date will be sent to you by mail to the address on file with the court.
  • Anyone who requires POA-related assistance may also contact poa@haldimandcounty.on.ca.

Public meetings & events

  • All public meetings & County-facilitated events are cancelled until further notice. Council meetings will be held virtually once per month.

Farmers Markets

  • The Dunnville Farmers Market is now open for curbside pickup service (Saturdays only). To learn more about the Dunnville Market’s new operating procedures and to place an order for pickup, visit dunnvillefarmersmarket.ca.
  • Caledonia and Hagersville farmers markets remain closed at this time.

Forestry

  • In response to extended closures and the suspension of non-essential services by the Province of Ontario, Haldimand County has made the decision to postpone our regular Spring Tree Planting Program until August 31, 2020. For more information about the spring tree planting program and how to apply, visit the Trees & Forest Conservation page.

The Haldimand County Administration Building will be closed for in-person service until further notice, however, municipal services will remain available by phone & e-mail. Residents are encouraged to call 905-318-5932 or e-mail info@haldimandcounty.on.ca for assistance.

Please note that some services may be offered in a slightly different manner than usual as a result of the pandemic. Browse the list of services below for more information.

Accounts Receivable

Accounts receivable can be paid:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Building Permits

  • Submit by mail, email or courier
  • County staff will follow up regarding payment options

Bulk Water

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Submit cheque by mail or Haldimand County Drop Box off of Chippewa St.
  3. Pay online at https://www.haldimandcounty.ca/online-tax-invoice-payments/pay-accounts-receivable-bulk-water-septic/

Please note that no new bulk water accounts will be issued until further notice. 

Burn Permits

Non-recreational open-air burning may continue while the COVID-19 situation unfolds, as long as a proper permit has been acquired and open-air fire burning by-laws are followed.

Haldimand County has developed an interim process for rural landowners who wish to obtain burn permits during the pandemic.

Learn how to apply for and pick up a permit

There is currently NOT a burn ban in effect for Haldimand County.

NOTE: Complaints and fire responses to addresses conducting open air burning will be found in contravention of Haldimand County By-Law 1662-16 and may be subject to enforcement including fines and cost recovery for services.

Dog Licences

Dog licences can be purchased or renewed online through the Welland SPCA’s website.

Kennel Licence

  • Staff can mail or email application
  • Applicant can mail or use HCAB Drop Box off of Chippewa St. to return cheque and application
  • County staff will mail tags and licence to applicant

Lottery Licence

Marriage Ceremonies

  • County staff will contact those who have scheduled marriage ceremonies to reschedule as necessary.

Marriage Licence

  • Applications for marriage licences must be submitted and issued in person. This service will resume when the Administration Building reopens.

Parking Ticket Payments

Mail your ticket in an envelope with sufficient postage affixed with a cheque or money order made payable to HALDIMAND COUNTY in the appropriate amount to:

Haldimand County By-law Division
53 Thorburn St.
Cayuga, ON N0A 1E0

Planning Applications

  • Submit applications by mail, courier or email
  • County staff will follow up regarding payment options

POA Payments/Notice of Intention to Appear

Payments or Notices of Intention can be mailed or deposited at the Haldimand County Drop Box off of Chippewa St.

All Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, July 3, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. This applies to all POA courts in Ontario.

A notice of your new court date will be sent to you by mail to the address on file with the court. If you require provincial offences related service, please contact POA staff.

Property Tax Payments

Property taxes can be paid:

  1. Through your financial institution (online banking or phone)
  2. By mail
  3. Online using Visa or Mastercard (a non-refundable fee of 1.75% will be charged by Paymentus)
  4. By signing up for pre-authorized payment plan.

Please note: Council announced that it would waive penalties for residents unable to meet March 31 & May 29 property tax deadlines. With this in mind, if you’d like to cancel pre-authorized payments, please complete the PAP cancellation form.

You can submit your PAP form via:

  • e-mail
  • mail: addressed to Haldimand County Administration Building, 53 Thorburn St. S, Cayuga, ON N0A 1E0
  • Haldimand County secure drop-off box at the Haldimand County Administration Building (prominently marked & located at the Chippewa St. loading doors).

Purchasing

Due to COVID-19, all public bid openings have been cancelled. For the benefit of Vendors and Haldimand County staff, the implementation of Phase 2 – Online Bid Submissions has been expedited.

Any Bid Document posted as of Monday, March 30 will only be accepted electronically via the bids&tenders platform.  View all bid opportunities and Vendor Benefits: http://ow.ly/emWT50z0Wkk.

Tax Certificates

Requests can be dropped off to Haldimand County Drop Box off of Chippewa St. or mailed.

20200524 – Statement from Mayor Hewitt & Council – May 24, 2020

20200520 – Haldimand County Public Library Finalizing Plans For Curbside Pickup Service

20200515 – Haldimand-Norfolk Health Unit To Allow Occupancy of Secondary Residences

20200513 – Haldimand County Announces Re-Opening Of Boat Launches, Tennis/Pickleball Courts & Skate/BMX Parks

20200513 – Statement from Mayor Hewitt & Council – May 13, 2020

20200505 – Statement from Mayor Hewitt & Council – May 5, 2020

2020504 – Haldimand County To Offer Interim Burn Permits For Rural Landowners

20200501 – Haldimand & Norfolk Counties To Re-Open Trails And Parks For Resident Walk-Through Use

20200501 – Haldimand County Reminds Residents of Public Health Orders Regarding Campgrounds & Trailer Parks

20200429 – Statement from Mayor Hewitt & Council – April 29, 2020

20200423 – Statement from Mayor Hewitt & Council – April 23, 2020

20200421 – CAO’s Update to Council RE: Haldimand’s response to COVID-19

20200420 – Statement from Mayor Hewitt & Mayor Kristal Chopp, Chair of the Board of Health for Haldiman & Norfolk – April 20

20200415 – Statement from the Mayor & Council – April 15, 2020

20200410 – Statement from the Mayor & Council – April 10, 2020

20200407 – Statement from the Mayor & Council – April 7, 2020

20200404 – Statement from the Mayor & Council – April 4, 2020

20200402 – Statement from the Mayor & Council – April 2, 2020

20200331 – Statement from the Mayor & Council – March 31, 2020

20200331 – Haldimand County Closes More Public Amenities In Accordance With Provincial Order, Increases Enforcement Measures

20200329 – Statement From The Mayor & Council regarding the local COVID-19 situation

20200327 – Haldimand County Economic Development & Tourism division offering support, resources to Local businesses affected by COVID-19

20200326 – Statement From The Mayor Council Regarding Trailer Parks in Haldimand

20200325 – Haldimand County Permits Seasonal Campgrounds And Trailer Parks To Open Early Under Exceptional

Circumstances

20200325 – Haldimand County Fire Department Provides Update On Burn Permits During COVID-19 Situation

20200325 – Haldimand County Emergency Services Worker Test Positive for COVID-19

20200325 – Statement from the Mayor & Council RE: COVID-19 updates

20200324 – Haldimand, Norfolk Counties Declare Emergencies

20200323 – Statement from the Mayor & Council RE: local response to COVID-19

20200320 – Haldimand, Norfolk Counties Proactively Preparing for COVID-19

20200319 – Statement from the Mayor & Council – Haldimand County Council Acts To Reduce Charges During Public Health Emergency

Letter to Residents of Haldimand & Norfolk Counties RE: COVID-19 from Chair of the Board of Health (March 18, 2020)

Video – Emergency Council Meeting RE: COVID-19 Pandemic (March 17, 2020 – 4pm)

Video – Commonly asked COVID-19 questions are answered by Medical Officer of Health Dr. Shanker Nesathurai (March 17, 2020)

20200317 – Haldimand County Announces Closure of Administration Building, Additional COVID-19 Response Measures

20200316 – Provincial Offences Court Suspended Until April 3

20200314 – Grandview Lodge Visitation Limited To Essential Visitors Only

20200313 – Haldimand County Announces Facility Closures And Program Cancellations Following Medical Officer Of Health Recommendations

Small business loans are available!

If you own a local business in Haldimand, you now have access to repayable, 0% interest loans up to $40K through Grand Erie Business Centre. Learn more & apply via the GEBC website.

Do you have questions about the Province’s list of essential services or if/how your business can operate during the pandemic? The links & contacts below will connect you to key information & business resources.

  • Province of Ontario’s Business Information Hotline
    If you have questions about the Province’s list of essential services and rules/regulations regarding business operations during the pandemic, contact the Province’s Business Information Hotline at 1-888-444-3659. Help is available from Monday to Friday, 8:30 a.m. – 9:00 p.m. and Saturday to Sunday 8:30 a.m. – 5:00 p.m.
  • Province of Ontario’s list of Essential Services
    View the most up-to-date list of essential services as issued by the Province via the Province’s website.
  • Guidance for businesses by sector
    The Province has developed sector-specific guidelines for business operations. For the most up-to-date guidelines, visit the Ministry of Health website.
  • Requests for temporary rule/regulation changes in support of business operations
    Learn how to request a temporary rule or regulation change to help your business respond to COVID-19 via the Ministry of Economic Development, Job Creation and Trade’s website.
  • Haldimand-Norfolk Health Unit Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), you may also call the HNHU’s Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm)

Looking for something to do while you’re stuck at home? Look no further! Haldimand County Public Library has put together a list of fun, educational and interactive resources for all ages.

Check out the list of craft ideas, worksheets, recipes, free eBooks, games & more. 

Volunteer

We’re seeking volunteers for a variety of tasks to address community needs during the COVID-19 pandemic including delivering food, medications and other supplies to seniors in self-isolation.

Those with relevant skills and experience – for example nursing staff (registered or not), dieticians, personal support workers, food handlers, chefs, respiratory therapists, health care aides and others – are encouraged to securely register at https://hnhu.org/covidvolunteers/. Potential volunteers can also leave a voicemail at 519-426-1947 or 905-774-1530.

Donate supplies

We’re seeking donations of supplies to keep front-line healthcare workers safe and healthy during the COVID-19 pandemic.

Necessary supplies include:

  • N95 and surgical masks
  • Non-latex medical examination gloves/Nitrile gloves
  • Safety goggles/glasses
  • Face shields
  • Hand sanitizer
  • Medical gowns

If you have any of these items and want to donate them, please drop them off at Haldimand County’s EMS Headquarters at 11 Thorburn St. (Cayuga), between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday.

Please call ahead: 905-318-5932 ext. 6235 or e-mail Emergency Services to coordinate dropoff.

Support food banks

Support local hospitals

Food delivery for housebound seniors

As part of its wide-ranging response to the COVID-19 pandemic, Haldimand and Norfolk’s Health and Social Services team has partnered with Kaley’s Restaurant and Church Out Serving on a service aimed at getting necessities to those who are otherwise unable to get them.

Those over 70 years of age, those with accessibility issues and those under self-isolation due to COVID-19 concerns – and who don’t have a readily-available support network – can call 519-426-6170 or 905-318-6623, extension 3793 to request help with food services.

This may include delivery of prepared meals, or a list of essential items needed from the grocery store.

Pet food delivery

The Welland SPCA’s Community Engagement Team is offering free delivery of pet food to residents of Haldimand. Are you a senior, at-risk, self-isolating or just in need? Email the SPCA to request help!

Haldimand-Norfolk Health & Social Services

Haldimand-Norfolk Health & Social Services provides a number of supports for residents of both Haldimand & Norfolk counties, including job search assistance and skills development. Visit the HNSS website to learn more about employment services offered.

St. Leonard’s Community Services

St. Leonard’s Community Services provides employment-related support to job seekers and employers. If you are seeking work, or need help with recruitment, contact a local Job Developer. Tailored support is also available for agricultural employers looking to hire workers.

Haldimand County Job Developer:
Amanda Hamann
289-377-9200

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