Information Regarding COVID-19

Haldimand County is actively monitoring the COVID-19 situation in partnership with the Haldimand-Norfolk Health Unit & taking steps to protect community safety.

All information related to COVID-19, including facility closures, program cancellations and meeting postponements will be posted here and updated regularly.

What you need to know about COVID-19

Residents looking to stay informed regarding the coronavirus (COVID-19) pandemic can do so by visiting the Haldimand-Norfolk Health Unit website. A page (https://hnhu.org/health-topic/coronavirus-covid-19/) has been specifically dedicated to the virus and includes material on who is at risk, how to protect your family, what to do if you feel ill, and what precautions to take if you’ve travelled outside of Canada.

The site also contains key contact information and links to updates on the current situation at the global, national and provincial level.

Who to contact

  • If you’re feeling ill
    If you feel ill, please consult your primary care provider.
  • TeleHealth Ontario
    For medical advice, you may contact TeleHealth Ontario at 1-866-797-0000. TeleHealth Ontario is a free, confidential service. A Registered Nurse will take your call 24 hours a day, 7 days a week.
  • Haldimand-Norfolk Health Unit COVID-19 Hotline
    For general enquiries regarding COVID-19, please call the HNHU’s COVID-19 Hotline at 519-426-6170 ext. 9999 (Mon-Fri, 8:30am to 4:30pm).
  • Environmental Health Team Hotline
    For COVID-19 inquiries related to or regarding food premises, migrant farms, special events, personal service settings, child care centers or workplaces (non-healthcare setting), please call the Environmental Health Team Hotline at 519-426-6128 (Mon-Fri, 8:30am to 4:30pm).

Haldimand County is implementing a number of facility closures, program cancellations, meeting postponements & visitation restrictions amid COVID-19 concerns. These actions are a precautionary measure following recommendations from local and provincial healthcare authorities.

County facility closures

  • The Haldimand County Administration Building will be closed for in-person service until further notice, however, municipal services will remain available by phone & e-mail. Residents are encouraged to call 905-318-5932 or e-mail info@haldimandcounty.on.ca for assistance, or check the ‘Alternate Service Options’ tab on this page.
  • The Haldimand County Emergency Services Headquarters will be closed to the public until further notice. Staff remain available to assist by phone and e-mail.
  • Haldimand County arenas, libraries & museums will be closed until further notice.
  • All playgrounds, parks & piers. Members of the public should not use playground equipment. Violations of this order may be reported to the Public Health COVID-19 Inquiries number at 519-426-6170 Ext 9999.
  • All community halls will be closed until further notice.
  • The Canborough Waste Management Facility remains open, however, only credit and debit card payments will be accepted until further notice.

Grandview Lodge

  • Haldimand County is restricting all non-essential visitors to Grandview Lodge in response to direction from Ontario’s Chief Medical Officer of Health.
  • The Ministry of Health is identifying essential visitors as those who have a resident who is dying or very ill or a parent/guardian of an ill child or youth in a live-in treatment setting. The Ministry will re-evaluate this measure in the coming weeks and ensure consistency with their recent guidance on enhanced public health measures.
  • Essential visitors will be screened for symptoms prior to entering Grandview Lodge. Essential visitors who do not pass screening will not be permitted to enter.

Program & arena booking cancellations

  • All programs at libraries, museums & arenas (incl. scheduled ice time) have been cancelled or postponed.
  • All March Break camps have been cancelled.
  • Re-imbursements for cancelled museum, library, March Break & arena programs (e.g: ice time, tournaments) will be provided to participants. Program re-imbursement or posteponement details will be shared with registered participants via the contact information provided at the time of registration.

Haldimand-Norfolk Health & Social Services offices

  • Health & Social Services offices in Dunnville and Caledonia are closed to the public, however, services remain available. If you need to visit, please call ahead first to discuss arrangements.

Libraries

  • Any materials currently on loan, regardless of due date, will be accepted without fines once the library reopens. Please do not drop off borrowed materials until the library re-opens.
  • Library branches will be accepting phone calls Monday to Friday from 9:00 am to 5:00pm for renewals and questions.

Provincial Offences Court

  • All Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, May 29, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. This applies to all POA courts in Ontario. A notice of your new court date will be sent to you by mail to the address on file with the court.
  • Anyone who requires POA-related assistance may also contact poa@haldimandcounty.on.ca.

Public meetings & events

  • The Business Excellence Awards Breakfast scheduled for April 8 has been postponed. Details will be shared when a new date has been set.
  • The Official Plan Update Facilitated Workshop on March 25 has been postponed. Details will be shared when a new date has been set.
  • Youth & Seniors Advisory Committee information sessions scheduled throughout April have been cancelled.
  • The Council in Committee scheduled for March 31 has been cancelled, as well as the Council meeting scheduled for April 6. Budget deliberations scheduled for April 22 will continue as planned.
  • The Caledonia Satellite Office surplus item auction has been postponed until further notice.

Farmers Markets

  • No vendors or visitors should attend Haldimand County Farmers Markets until further notice.

The Haldimand County Administration Building will be closed for in-person service until further notice, however, municipal services will remain available by phone & e-mail. Residents are encouraged to call 905-318-5932 or e-mail info@haldimandcounty.on.ca for assistance.

Accounts Receivable

Accounts receivable can be paid:

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Online using Visa or MasterCard (a non-refundable fee of 1.75% will be charged by Paymentus)

Building Permits

  • Submit by mail, email or courier
  • County staff will follow up regarding payment options

Bulk Water

  1. Through your financial institution by adding ‘Haldimand County Accounts Rec.’ as a payee (online banking)
  2. Submit cheque by mail or Haldimand County Drop Box off of Chippewa St.
  3. Pay online at https://www.haldimandcounty.ca/online-tax-invoice-payments/pay-accounts-receivable-bulk-water-septic/

Burn Permits

Burn permits must be requested and issued in person. Due to the closure of the Haldimand County Administration Building, no permits will be issued until further notice. Staff are currently working to develop an online application and processing tool.

Non-recreational open-air burning may continue while the COVID-19 situation unfolds, as long as a proper permit has been acquired and open-air fire burning by-laws are followed.

Dog Licences

Dog licences can be purchased or renewed online through the Welland SPCA’s website.

Kennel Licence

  • Staff can mail or email application
  • Applicant can mail or use HCAB Drop Box off of Chippewa St. to return cheque and application
  • County staff will mail tags and licence to applicant

Lottery Licence

Marriage Ceremonies

  • County staff will contact those who have scheduled marriage ceremonies to reschedule as necessary.

Marriage Licence

  • Applications for marriage licences must be submitted and issued in person. This service will resume when the Administration Building reopens.

Residential Water Bill Payments

Residential water bills can be paid:

  1. Through your financial institution (online banking or phone)
  2. By mail
  3. Online using Visa or Mastercard (a non-refundable fee of 1.75% will be charged by Paymentus)
  4. By signing up for pre-authorized payment plan.

Visit https://www.haldimandcounty.ca/water-wastewater-information/water-wastewater-billing-payments/ for more information.

Parking Ticket Payments

Mail your ticket in an envelope with sufficient postage affixed with a cheque or money order made payable to HALDIMAND COUNTY in the appropriate amount to:

Haldimand County By-law Division
53 Thorburn St.
Cayuga, ON N0A 1E0

Planning Applications

  • Submit applications by mail, courier or email
  • County staff will follow up regarding payment options

POA Payments/Notice of Intention to Appear

Payments or Notices of Intention can be mailed or deposited at the Haldimand County Drop Box off of Chippewa St.

All Provincial Offences Act matters scheduled from Monday, March 16, 2020 through to and including Friday, May 29, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, you do not need to attend court. This applies to all POA courts in Ontario.

A notice of your new court date will be sent to you by mail to the address on file with the court.

Property Tax Payments

Property taxes can be paid:

  1. Through your financial institution (online banking or phone)
  2. By mail
  3. Online using Visa or Mastercard (a non-refundable fee of 1.75% will be charged by Paymentus)
  4. By signing up for pre-authorized payment plan.

Please note: Council announced that it would waive penalties for residents unable to meet March 31 & May 29 property tax deadlines. With this in mind, if you’d like to cancel pre-authorized payments, please complete the PAP cancellation form & submit to us by March 27.

You can submit your PAP form via:

  • e-mail
  • mail: addressed to Haldimand County Administration Building, 53 Thorburn St. S, Cayuga, ON N0A 1E0
  • Haldimand County secure drop-off box at the Haldimand County Administration Building (prominently marked & located at the Chippewa St. loading doors).

Tax Certificates

Requests can be dropped off to Haldimand County Drop Box off of Chippewa St. or mailed.

20200327 – Haldimand County Economic Development & Tourism division offering support, resources to Local businesses affected by COVID-19

20200326 – Statement From The Mayor Council Regarding Trailer Parks in Haldimand

20200325 – Haldimand County Permits Seasonal Campgrounds And Trailer Parks To Open Early Under Exceptional

Circumstances

20200325 – Haldimand County Fire Department Provides Update On Burn Permits During COVID-19 Situation

20200325 – Haldimand County Emergency Services Worker Test Positive for COVID-19

20200325 – Statement from the Mayor & Council RE: COVID-19 updates

20200324 – Haldimand, Norfolk Counties Declare Emergencies

20200323 – Statement from the Mayor & Council RE: local response to COVID-19

20200320 – Haldimand, Norfolk Counties Proactively Preparing for COVID-19

20200319 – Statement from the Mayor & Council – Haldimand County Council Acts To Reduce Charges During Public Health Emergency

Letter to Residents of Haldimand & Norfolk Counties RE: COVID-19 from Chair of the Board of Health (March 18, 2020)

Video – Emergency Council Meeting RE: COVID-19 Pandemic (March 17, 2020 – 4pm)

Video – Commonly asked COVID-19 questions are answered by Medical Officer of Health Dr. Shanker Nesathurai (March 17, 2020)

20200317 – Haldimand County Announces Closure of Administration Building, Additional COVID-19 Response Measures

20200316 – Provincial Offences Court Suspended Until April 3

20200314 – Grandview Lodge Visitation Limited To Essential Visitors Only

20200313 – Haldimand County Announces Facility Closures And Program Cancellations Following Medical Officer Of Health Recommendations

Our Economic Development and Tourism division is monitoring the impact of COVID-19 on the local business community. Visit the COVID-19 Business Resources page for a list of resources/supports.

Our team continues to offer advisory consultations for your business via phone or email.

Looking for something to do while you’re stuck at home? Look no further! Haldimand County Public Library has put together a list of fun, educational and interactive resources for all ages.

Check out the list of craft ideas, worksheets, recipes, free eBooks, games & more. 

Volunteer

We’re seeking volunteers for a variety of tasks to address community needs during the COVID-19 pandemic including delivering food, medications and other supplies to seniors in self-isolation.

Those with relevant skills and experience – for example nursing staff (registered or not), dieticians, personal support workers, food handlers, chefs, respiratory therapists, health care aides and others – are encouraged to securely register at https://hnhu.org/covidvolunteers/. Potential volunteers can also leave a voicemail at 519-426-1947 or 905-774-1530.

Donate supplies

We’re seeking donations of supplies to keep front-line healthcare workers safe and healthy during the COVID-19 pandemic.

Necessary supplies include:

  • N95 and surgical masks
  • Non-latex medical examination gloves/Nitrile gloves
  • Safety goggles/glasses
  • Face shields
  • Hand sanitizer
  • Travel-sized soap/shampoo

If you have any of these items and want to donate them, please drop them off at Haldimand County’s EMS Headquarters at 11 Thorburn St. (Cayuga), between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday.

Please call ahead: 905-318-5932 ext. 6235 or e-mail Emergency Services to coordinate dropoff.

Food delivery for housebound seniors

As part of its wide-ranging response to the COVID-19 pandemic, Haldimand and Norfolk’s Health and Social Services team has partnered with Kaley’s Restaurant and Church Out Serving on a service aimed at getting necessities to those who are otherwise unable to get them.

Those over 70 years of age, those with accessibility issues and those under self-isolation due to COVID-19 concerns – and who don’t have a readily-available support network – can call 519-426-6170 or 905-318-6623, extension 3793 to request help with food services.

This may include delivery of prepared meals, or a list of essential items needed from the grocery store.

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