Haldimand County wants to better understand your needs and expectations in order to provide you with high-quality, efficient customer service. Results from this engagement will be used to develop a Customer Service and Communications Strategy.
March / April 2022
September / October 2022
2023
All council reports related to this project are archived. The most recent reports are listed at the top.
In Summer of 2021, residents were asked to provide feedback on communication preferences. Staff received 136 survey responses.
Residents were asked to share their opinion on the customer experience in the Spring of 2022. 102 survey responses were received.
What did we hear?
In the fall of 2022, a comprehensive Resident Satisfaction Survey was conducted across all areas of Haldimand County. This survey offered an opportunity for the public to provide input on their perceptions relating to quality of life in the County, as well as their customer experience with County programs and services.
Additionally, results from this survey will serve as a baseline benchmark for comparative analysis in future resident satisfaction surveys.
For more information on Shape yourHC customer experience survey, contact:
communications@haldimandcounty.on.ca
Provide Customer Feedback
Have you recently had to contact Haldimand County staff? If yes, how did we do?
Please share your experience with us: Submit a Customer Service Feedback Form
