Connect to your County Survey 2021
In Summer of 2021, residents were asked to provide feedback on communication preferences. Staff received 136 survey responses.
- 58% of respondents prefer digital communications (website and/or social media channels)
- 54% of respondents identified Facebook as their social media tool of choice
Shape yourHC: Customer Experience Survey 2022
Residents were asked to share their opinion on the customer experience in the Spring of 2022. 102 survey responses were received.
What did we hear?
- 54% are satisfied with the customer experience at Haldimand County.
- 64% agreed they would like more opportunities to provide their feedback on County services.
- 78% indicated that friendly staff response contributed to their positive experience.
- 67% prefer to wait on hold to speak to staff person rather than leave a voice mail message and wait for a call back when contacting the County.
- 65% prefer to find information on services and programs, and access services on the website.
Resident Satisfaction Survey 2022
In the fall of 2022, a comprehensive Resident Satisfaction Survey was conducted across all areas of Haldimand County. This survey offered an opportunity for the public to provide input on their perceptions relating to quality of life in the County, as well as their customer experience with County programs and services.
Additionally, results from this survey will serve as a baseline benchmark for comparative analysis in future resident satisfaction surveys.