Please ensure Javascript is enabled for purposes of website accessibility Customer Experience Feedback - Haldimand County

Customer Experience Feedback

Engagement Summary

Haldimand County wants to better understand your needs and expectations in order to provide you with high quality, efficient customer service.   Take the upcoming Resident Satisfaction Survey to share your opinion. Your voice will help us in making recommendations for service delivery improvements.

Haldimand County Resident Satisfaction Survey

The Haldimand County Resident Satisfaction Survey closed on Oct. 28. Staff are currently analyzing the data. Please check back for updates.

Timeline

March / April 2022

  • Customer Experience Survey: Shape yourHC
  • Closed April 14, 2022

September / October 2022

  • myHC Resident Satisfaction Survey
  • Dates: Sept 19 – Oct 28, 2022

2023

  • Customer Service and Communications Strategy Report

Background Information

All council reports related to this project are archived. The most recent reports are listed at the top.

Community Engagement Results

Connect to your County Survey 2021

In Summer of 2021, residents were asked to provide feedback on communication preferences. Staff received 136 survey responses.

  • 58% of respondents prefer digital communications (website and/or social media channels)
  • 54% of respondents identified Facebook as their social media tool of choice

Shape yourHC: Customer Experience Survey 2022

Residents were asked to share their opinion on the customer experience in the Spring of 2022.  102 survey responses were received.

What did we hear?

  •  54% are satisfied with the customer experience at Haldimand County.
  •  64% agreed they would like more opportunities to provide their feedback on County services.
  •  78% indicated that friendly staff response contributed to their positive experience.
  •  67% prefer to wait on hold to speak to staff person rather than leave a voice mail message and wait for a call back when contacting the County.
  •  65% prefer to find information on services and programs, and access services on the website.

Contact information

For more information on Shape yourHC customer experience survey, contact:

communications@haldimandcounty.on.ca

Provide Customer Feedback

Have you recently had to contact Haldimand County staff? If yes, how did we do?

Please share your experience with us:  Submit a Customer Service Feedback Form